Castle Hill Resort & Spa Hiring for Front Desk Agent Job at Proctorsville, VT Full Time

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
• Customer service attitude
• Excellent communication and organizational skills

Job Types: Full-time, Part-time

Pay: $18.00 – $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Work Location: One location