Carolina Crossdock PL LLC Hiring for Customer Service Representative -Night Shift Job at Charlotte, NC Full Time

Carolinas Crossdock 3PL is an Integrated Logistics Solution Provider performing a variety of end-to-end logistics-related service activities like air, ocean, and ground transportation, warehousing/crossdock and other value-added services that make up a total logistics services package. We are on the search for an exceptional, hands-on Customer Service Respresentative who will be committed to serving our employees and customers.

The CSR acts as an intermediary between the customer and the company to book loads with carriers while maximizing trailer/container utilization. Provides day-to-day customer service and logistics support for CC3PL clients including but not limited to routing freight thru various transportation methods not limited to Truckloads, International, air and LTL shipments.

This is a temporary nightshift role. The hours are Monday-Friday from 4pm to 12pm.

ESSENTIAL FUNCTIONS AND TASKS

• Responsible for executing day-to-day tasks involved with booking of freight utilizing pre-set carrier database.
• Serve as initial point of contact to receive and handle issues regarding service and schedules.
• Build positive day-to-day relationships with current and new clients.
• Provide weekly and monthly reports to management, as well as internal and external customers, as required.
• Handle appointment requests for shipments.
• Provide load status updates to brokers, carriers and customers.
• Communication with internal and external customers and carriers via phone, email and instant message.
• Responsible for routing and tracking shipments.
• Coordinate transportation pick-ups.
• Tracking and updating in the TMS system.
• Facilitate routing decisions made by customer or preset by customer’s suppliers and/or clients.
• Communicate shipment information regarding route changes, delays, or early deliveries to appropriate internal and external customers as needed.
• Maintain accurate tracking/documentation in computer system.
• Perform administrative duties to include but not limited to photocopying, mailing, emailing, filing, scheduling, making and receiving phone calls.

SKILLS

• Must have excellent computer skills. Previous experience with a Transportation Management System is preferred, but the ability to learn new systems quickly is required.
• Ability to multi-task in a fast paced environment.
• Demonstrates a high level of customer service, and strong communication and interpersonal skills (both listening and speaking).
• Demonstrates strong organizational skills (record keeping, time management, follow up, etc.)
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality of work.
• Basic knowledge of MS Office Suite or Windows based software required.

EXPERIENCE

• Prefer one year previous transportation industry experience.

EDUCATION

• Requires a High School diploma or GED equivalent.
• Associate’s Degree or an equivalent combination of relevant education and/or experience is preferred.

Job Types: Full-time, Temporary

Pay: From $15.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Evening shift
• Night shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Charlotte, NC 28273: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your email address?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location