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Software & Technology
Care Hospice Hiring for IT Service Desk and Delivery Manager Job at Phoenix, AZ Full Time
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Overview:
The Role: IT Service Desk and Delivery Manager
The Team: Care Hospice IT is a passionate group of administrators, engineers, security experts, and other technology minded team members focused on providing a positive colleague experience.
The Impact:
What’s in it for you:
We offer excellent compensation and an industry leading benefits package that includes:
From the hiring manager: This is a once in career opportunity to build a team from the start. I am looking for a highly motivated individual with a fierce passion for delivering a great support experience, while creating and maintaining sound relationships with colleagues. An inspirational and motivating leader who values the importance of team culture and happiness. This is an opportunity to grow in a position while transforming the IT experience for our organization.
The Role: IT Service Desk and Delivery Manager
The Team: Care Hospice IT is a passionate group of administrators, engineers, security experts, and other technology minded team members focused on providing a positive colleague experience.
The Impact:
- Support all colleagues and platforms in a multi-cloud, multi-location organization to support growing healthcare needs and quality patient care
- Build and maintain a team of high quality, high output team members to drive colleague satisfaction and rapid issue resolution
- Be an integral part of executing strategic initiatives working with security and other functional leads
What’s in it for you:
- Directly accountable for colleague sentiment as it relates to IT
- Be the “face” of IT
- Opportunity to act as a charter member for a new function within an organization
We offer excellent compensation and an industry leading benefits package that includes:
Health, Dental, & Vision Insurance
Company matching 401(k)
- GENEROUS time-off package (20 days PTO & 9 Holidays)
Tuition Reimbursement
Wellness & Discount Programs
Gym Membership Reimbursement
Responsibilities:
- Build and implement a feedback mechanism for team members with a focus on continuous improvement
- Monitor ticket volume, trends, and performance metrics while supporting a team
- Create and drive a regular review of reporting, KPIs, and SLA/Os
- Build and maintain a cohesive, passionate team dedicated to a positive colleague experience
- Manage people effectively, including the ability to coach and develop, in addition to driving a positive work environment
- Commit and help drive a “shift left” support mentality with a focus on First Contact Resolution
- Act as a point of escalation for colleague issues and requests
Qualifications:
- Bachelor’s degree in computer science, information technology, or related experience.
- Minimum two years’ experience as an IT Service/Help Desk Manager
- Excellent leadership and people management skills
- Strong technical background
- Excellent analytical and troubleshooting skills
- Obsessive customer service skills
From the hiring manager: This is a once in career opportunity to build a team from the start. I am looking for a highly motivated individual with a fierce passion for delivering a great support experience, while creating and maintaining sound relationships with colleagues. An inspirational and motivating leader who values the importance of team culture and happiness. This is an opportunity to grow in a position while transforming the IT experience for our organization.
