Capps Plumbing & Sewer, Inc Hiring for Customer Service Representative Job at Wheeling, IL Full Time

Customer Service Representative

Capps Plumbing & Sewer, Inc. – Wheeling, IL 60090

$17-$20 an hour

At Capps Plumbing & Sewer Inc., customer satisfaction is our #1 priority. We are looking for a customer-oriented CSR to support our family-owned business.

Our goal is to ensure excellent service, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Answer and route phone calls
• Record customer information in the customer service database
• Provide administrative and clerical support as needed

Skills:

• Strong computer and phone/communication skills
• Ability to adapt/respond to different types of situations
• Active listener
• Ability to multi-task, prioritize, and manage time effectively
• Detail-oriented — quality and precision-focused
• Outcome-oriented — results-focused with a strong performance culture
• Team-oriented — cooperative and collaborative

Experience:

• Minimum 1 year of call center or similar experience
• Knowledge of customer service principles and practices
• Knowledge of administration and clerical processes
• Proficient in MS Windows/Office
• Familiarity with CRM systems (ServiceTitan) is a plus

Job Type: Full-time, In-office (this position is not remote)

Pay: $17-$20 per hour

Benefits:

• 401(k)
• 401(k) Matching
• Health Insurance – company pays half!
• Dental & Vision Insurance
• Paid Sick Time
• Paid Vacation Time
• Paid Holidays
• Retirement Plan
• Paychecks distributed weekly

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Think you’re a great fit for this role? Tell us more here!

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location