Canvas Credit Union Hiring for Member Service Representative (Call Center / Customer Service) – Hybrid Job at Lone Tree, CO Full Time

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Finding a job can be overwhelming — plowing through dense, super specific job descriptions, spending hours filling out applications, and then, if you’re lucky, you get a tag-team interview that leaves you spinning.

Not here.

At Canvas, we’re dedicated to transforming financial services and that includes recruitment. We aren’t ashamed to say it. Working here is delightful. We’re a family, and the time we spend together is full of support and camaraderie, and it’s fun. Make no mistake, we’re serious-minded professionals who take our responsibilities to heart, but the pettiness and bureaucracy you find in much of corporate America is out of bounds here.

Who We Are
We are Canvas and we are passionate about disrupting the way people experience financial services. “Helping you afford life” and “People before profits” aren’t just advertising taglines for us. They’re literally words we live by. Shareholder profits don’t drive us. Our members, our families, and the communities we live and work in are all that matter here. (World peace is super important too.) We’re strong supporters of the credit union movement, of providing our members with the education, support, and guidance to build strong, independent financial futures. And we want your help.

What’s in it for you
That’s right. This is about you:

• You’ll be a financial services guru: You’ll be a cooperative finance rock star. We’ll arm you with all the knowledge you need on service, financial products, and compliance with financial regulations. This knowledge will prepare you for many, many career opportunities.
• Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses!). The starting pay range for this position is $18.00-$20.00 hourly, and final pay rate will be determined based on experience and internal equity factors.
• This is a career: The Member Service Representative experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. While we hope you stay with us until you retire, Credit Unions across the country collaborate with each other and hire from within.

You help members afford life: At Canvas, you have the opportunity to make a difference. The joy that comes with making a member’s day, and maybe helping them buy their first house or go to college, is an indescribably good feeling.

Who You Are

Here’s who you are…or who you think you are, or who you really want to be:

• You are AUTHENTIC and passionate about helping others.
• You ENJOY LEARNING and want a career…not just a paycheck.
• You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker.
• You’re COMFORTABLE AND CONFIDENT recommending and processing financial products like loans.
• You’ve won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness.
• You hold an informal or formal LEADERSHIP position at your current workplace.
• You EMBRACE CHANGE and seek new ways to serve our members and the community.
• You WORK WELL WITH OTHERS, even when things don’t go as planned.
• You are INNOVATIVE and thrive on challenges.
• You BELIEVE you can change the world for people and are making it happen!
• Canvas Credit Union loves nothing more than to wholeheartedly serve our members. We hold our Canvas family to wonderfully high standards. Each potential family member needs to easily pass a thorough background review (criminal, employment, address, Social Security Number, Motor Vehicle Records, sex offender, and global sanctions).

We know you might not have every qualification we’ve listed. Passion and potential matter here. If you know you’re right for the position, let us know. We’re good at spotting talent.

What You Will Do
You’ll be working in our fast-paced communications center at our corporate headquarters in Lone Tree, CO, and here’s what we expect of you:

• LEARN about our members and hear them and understand their situations.
• EDUCATE our members on the ways we can help them afford life.
• PROVIDE meaningful, careful, focused and ethical product solutions.
• PROCESS transactions like transfers and payments with courtesy and consummate professionalism.
• PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.
• GROW with us by immersing in financial industry trends, products, services and technological advances.
• SHARE your knowledge on effective practices, competitive intelligence, and business opportunities.
• STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys.

Canvas Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• This position may be bonus eligible, dependent on individual and company results.

Other Important Information
You’ll be asked to work a flexible schedule Monday thru Saturday — 40 hours per week. You’ll use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets. The position also requires manual dexterity, the ability to lift files, and flex paperclips. You may be required to bend, stoop, or stand on one leg while multiplying fractions and compounding daily, variable interest in your head. Just kidding — nobody can do that on one leg.

Please note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time.

Canvas Credit Union is an Equal Opportunity Employer, Gender/Minority/Veteran/Disabled.

E-Verify Participation Notice – English
E-Verify Participation Notice – Spanish
Right to Work Notice – English
Right to Work Notice – Spanish

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