California Public Employees’ Retirement System (CalPERS) Hiring for Customer Contact Center Associate Job at Sacramento, CA Full Time

The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

Telework Information: This position is eligible for a full-time remote schedule, with a requirement to occasionally report to the office.

CalPERS seeks a customer service-oriented Associate Governmental Program Analyst in the Customer Experience Division (CXD), Customer Contact Center, Member Team.
Under the direction of the Staff Services Manager I, and working with division management, the Associate Governmental Program Analyst independently performs the more responsible, varied, and complex technical analytical duties to support CalPERS customer service goals and objectives and applies PERL and PEMHCA provisions to provide assistance to active and retired members, employers, beneficiaries, and the general public.

Desirable Qualifications

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of Public Employees’ Retirement Law (PERL), Public Employees’ Medical Health Care Act (PEMHCA) rules and regulations, departmental policies and procedures, and other related statutes, laws, rules, Regulations, and legislation
• Demonstrates excellent attendance and punctuality
• Possesses basic computer skills and software application use
• Demonstrates a positive attitude, flexibility, and dependability in all workplace activities
• Demonstrates excellent verbal and written communication skills and strong organizational skills
• Demonstrates professional customer service and strong interpersonal skills

Job Type: Full-time

Pay: $5,383.00 – $6,739.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift

Work Location: One location