Cadence Bank Looking for Compliance Analyst II at Birmingham, AL  Full Time

Who We Are

Cadence is committed to serving the lifelong needs of our customers. That’s a commitment made possible by our exceptional teammates. Our team members are what set us apart. Friendly, open, personable and committed to excellence, our teammates make up more than just a bank … they make up our communities.

No matter where you are in life or where you’re going, we may have the right career for you.

Competitive Benefits

Cadence offers a competitive and comprehensive benefits package centered on the well-being of our teammates. Some of our benefits include medical, dental, vision, employee assistance program, life insurance, 401(k), Retirement Pension Benefits, parental leave, tuition reimbursement, and more.

What The Role Is
Compliance Analyst II will interpret and implement quality control standards with ongoing monitoring of customer complaints identifying issues related to Fair Lending, Fair Banking, Unfair, deceptive, or abusive acts and practices (UDAAP), Community Reinvestment Act (CRA) and other regulatory concerns. Reinforcing best practices and addressing identified training needs.

Conducting additional monitoring and testing for compliance risks across the organization. The key functions within consumer compliance risk management include:

1. Complaint Management Quality Control Review and Monitoring
2. Deposit & Loan Compliance
3. Compliance Testing
4. Regulatory Change
5. Fair & Responsible Banking & UDAAP
6. BSA/AML Compliance
7. Compliance Training

The function’s primary roles include but are not limited to, analyzing complaint data to identify and report regulatory issues, validating responses are completed in an accurate and timely manner, undertaking additional research where required, and making recommendations to management.

To perform these duties, the Compliance Analyst must have the ability to interpret compliance regulations and apply them to business requirements and workflows, be able to manage multiple projects, meet tight deadlines, develop appropriate reporting lines, communicate with all levels of management across the organization, actively engage in day-to-day interactions/relationships within the framework of the bank culture, and act as a liaison with legal. Additional tasks could be required in other aspects of compliance on an as needed basis.

How You will Make an Impact

• Ongoing monitoring of customer complaints
• Provide reporting and analysis of complaints to Compliance department personnel to assist in regulatory compliance testing
• Provide oversight regarding complaints to both Compliance Department personnel and other Line of Business Management
• Recommend best practices to support ongoing complaint management processes

Who You Are

• Conduct quality control measures for complaints received and other Compliance functions as requested by Management
• Execute compliance tests and monitoring assessments annually or as needed with consideration to products, services, customers, and geographies
• Communicate results through various reports to Compliance Management, Business Units, and Executive Management
• Track on-going projects to include deliverables and milestones
• Stay informed of industry issues and trends
• Responsible for coordinating and monitoring the Bank’s day-to-day compliance with system and workflow processes and procedures for consumer deposit regulations to include, but not limited to:
  • Regulation E [Electronic Funds Transfer Act (EFT)]
  • Regulation P [Privacy of Consumer Financial Information]
  • Regulation DD [Truth in Saving Act (TISA)]
  • Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
  • Regulation D [Reserve Requirements of Depository Institutions]
  • Regulation J [Collection of Checks/Other Items by FRB Banks & Fund Transfers by Fedwire]
  • Regulation CC [Availability of Funds and Collection of Checks]
  • Regulation GG [Prohibition on Funding of Unlawful Internet Gambling]
  • Regulation II [Debit Card Interchange Fees and Routing]
  • BSA/AML/OFAC compliance
• Be familiar with the bank’s Fair Banking/Lending Program
• Contribute to the execution of bank’s Community Reinvestment Act (CRA) program
• Act as a mentor and advisor to other Compliance officers to assist in the completion of compliance projects
• Partner with business lines to assist in developing policies, procedures and controls for the regulations that impact their departments
• Collaborate with both Compliance management and Line of Business management to develop corrective action plans to remediate compliance findings
• Complaint management – assess and assign complaints including those received through agencies, to appropriate bank personnel and follow through to resolution
• Perform other duties as assigned by Compliance Management
• Significant experience performing, interpreting & communicating statistical analysis
• Performs job functions accurately, completely, and in a timely manner
• Demonstrates organization skills and keen attention to detail
• Strong oral and written communication skills
• Ability to multi-task, prioritize and work efficiently in a fast-paced environment
• Presents effective problem-solving skills
• Fosters a positive team environment
• Ability to work independently
• Technical Skills – Software MS Word / MS Excel / MS Outlook / MS Visio / MS PowerPoint / MS Project / MS Access (optional)
• Education – Bachelor’s degree preferred, Graduate degree or CRCM is a plus, (extensive experience my substitute for a bachelor’s degree).
• Experience – Two to five years banking experience preferably in a risk or compliance related business field; customer complaint management; BSA/AML and fraud investigations a plus
• Experience with risk management systems preferred

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Cadence Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.