Buchanan Technologies Hiring for Service Desk Analyst I Job at Addison, TX Full Time

Positions are Available to Residents of Kansas or Texas Only

– Primarily Remote with Occasional Work from Office Required.

About us

Buchanan Technologies: Where People Matter, Customers Matter, Principles Matter, and Community Matters.

Job description

Buchanan Technologies is continuing to grow, and we currently have multiple IT Service Desk Analyst opportunities (full-time) working remotely from our service delivery center in Texas or Kansas!

Shift:

Various coverage needed; flexibility with workdays/hours is desired.

Basic Function:

Resolves entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision.

Essential Job Responsibilities:

• Provides Tier 1 support primarily, and as needed and assigned Tier 2 support

Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information

• Receives and coordinates, as needed, all levels of technical questions from users

• Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports
• Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
• Installs software, hardware, and peripheral components
• Creates packages for quick install of all applications
• Maintains desktop hardware and peripherals inventory within the asset management system

• Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision
• Maintains physical security and logical security accounts for assigned systems
• Monitors and resolves entry-level issues relating to systems, network, and security
• Performs entry-level remedial actions to correct problems
• Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products

• Relocates technical equipment to and from an assigned location
• Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

Experience:

• A minimum of two years of related work experience is required.

Education:

• A minimum of a High School Diploma or equivalent is required.

Required Skills:

• Basic computer skills, decision-making, analytical, problem solving and interpersonal skills.
• Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication.
• Will be required to obtain the following certifications in prescribed time frame from the effective date of assignment: A+ in 6 months; MCP in 12 months.

Preferred Skills:

• Special training in A+ and Network + or MCDST, MCP, and HDI are preferred.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $29,120.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote