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Software & Technology
Brockton Neighborhood Health Center Hiring for IT Desk Support II Job at Brockton, MA Full Time
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BROCKTON NEIGHORBHOOD HEALTH CENTER
POSITION DESCRIPTION
POSITION DESCRIPTION
$5000.00 SIGN-ON BONUS!!!
Title: IT Desktop Support II
$28.05 -$33.00
Department Head: Chief Information Officer
Job Summary:
Primary responsibility is to provide desktop support to all health center staff.
Maintain and upgrade user’s PCs and software and perform maintenance and repairs on user’s PCs.
Perform user Moves, Adds and Changes, and provide training for PC users.
Assist the Systems Administrator with system administration and network maintenance of the health center’s information systems.
Initial point of contact for all user support issues (via the telephone and email).
Reports to CIO.
Essential Functions:
- Provides first-level desktop support for all user applications.
- Responsible for all PC maintenance, including maintaining a spare parts inventory, coordinating replacements through vendors and new PC deployment.
- Performs initial new user set-up and network orientation.
- Assist the Systems Administrator with various system and network tasks including anti-virus and WSUS updates.
- Primary responsibility for the health center’s telephone and voicemail system.
- Respond to requests to access blocked websites
- Maintains the inventory of all desktop hardware and software.
- Create images for new PCs.
- Assists with updates on the health center’s website and intranet.
- Maintains knowledge of developments in the area of desktop systems and hardware.
- Fulfills additional duties as assigned.
Minimum Skills and Knowledge Requirements:
Technical experience with:
Technical experience with:
- Microsoft Windows 10
- Microsoft Office
- Basic Active Directory knowledge
- Symantec Antivirus (Endpoint)
- Basic network troubleshooting – networked and wireless connectivity issues
- Knowledge of TCP/IP protocol
- Proficient organizational, analytical, written and oral communication skills.
Education & Experience:
Minimum 2 years desktop support experience. A+, MSTS or MCSA certification a plus.
Physical Demands:
The individual must be capable of sitting at a desk for long periods; also, requires walking between health center sites in all kinds of weather. Occasional night and week-end hours may be required. Requires lifting of minor computer equipment. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversation with or without assistance of audio devices.
Personal Attributes: Ability to function under stress, able to maintain confidentiality, able to adapt to change, and able to work well with a diverse group.
In order to prevent a direct threat to the safety and health of our patients and staff, effective August 1, 2021, new hires are required to have had at least the first dose of a COVID vaccine prior to their start, with the exception of those who have documented medical or religious exemptions. New hires who are not yet vaccinated can arrange to have the vaccine on site.
At Brockton Neighborhood Health Center, we are dedicated to providing high quality health care that is delivered by Committed, Competent, Compassionate staff who respects the dignity, privacy, and equality of each patient and colleagues. Our team believes that Teamwork, Diversity, Respect, Customer service and Collaboration are essential for everyone to be successful in their role.
