Brinks Home Hiring for Call Center Customer Technical Support Job at Addison, TX Full Time

Description

Brinks Home™ is a leader in the smart home and residential security industries. Our teams are committed to working together to provide a best-in-class experience for each other, and for the more than 1 million people we protect in the continental U.S., Canada, and Puerto Rico.

We are currently seeking a determined and dynamic Customer Technical Support Representative.

As a Customer Technical Support Representative, a typical day may include:

In the Customer Technical Support role, Technicians are required to assist customers with complex security alarm issues with probing questions, critical thinking and analytical skills, as well as helping to program automated items such as thermostats, sensors, door locks, light modules and key fobs. Ideal representatives will always work to successfully resolve the customer’s issue while keeping the best interests of the company and customer in mind.

What you’ll do:

• Provides solutions to customer’s technical issues by identifying the problem, researching answers and guiding the customer step-by-step through corrective measures for one-call resolution.
• Help customers with the installation of cameras, battery replacements and other components
• Provide recommendations on upgrades to the customer’s current home security alarm or highlight advances in home automation
• Assign technicians to visit a customer’s home if their issue cannot be resolved effectively over the phone
• Proactively work to assist others in achieving the organization’s objectives

What you bring to the table:

• Ability to provide step-by-step technical help
• At least 1 year of proven work experience in technical support or similar role
• Two years of call center experience required
• Proficient problem solving and communication skills
• Excellent computer skills
• Minimum typing skills of 30 WPM
• Bilingual in Spanish preferred, not required

What we offer:

Medical, Dental, 401K, Voluntary Life Insurance, Paid Time Off, Short- and Long-term disability, Maternity and Paternity leave, Employee Referral Program.

What we stand for:

• Service
• Accountability
• Customer Focus
• Growth
• Integrity

For more information about our core values and beliefs, visit https://brinkshome.com/sustainability.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#equalopportunityemployer #veteranfriendly