Job Summary
The mission of the Office of Customer Experience is to support and realize the mission of BYU Hawaii, namely preparing students to be lifelong disciples of Jesus Christ and leaders in building the kingdom of God. We accomplish this mission by removing unnecessary friction and pain points from student workflows and university processes, deeply understanding and addressing customer needs in a delightful manner, and creating an environment that enables every student to realize their full potential for growth and impact.
The Customer Experience office employs a student-centric process and set of tools to fulfill its mission and as it supports the university. These tools include deep customer immersion, the Innovator’s Method, design thinking, rapid experimentation and prototyping, and culture change. Customer Experience seeks to partner with each function and department to use these tools to help them improve and innovate on the Customer Experiences that each organization represents. Simultaneously, Customer Experience aims to drive Christ-centered, student-focused cultural transformation within each function & department through training, collaboration, and stakeholder management.
The Customer Experience Office is looking to hire a student employee as a Customer Experience Associate with a User Interface, User Experience and Digital Design emphasis to help drive its Customer Experience efforts. This role will be responsible for driving the Customer Experience process through problem discovery, solution, and experimentation; while also supporting the work through digital design. Design skills will be used for a range of purposes including creating powerful customer artifacts, prototypes, web and app interfaces, and other tools.
Primary Responsibilities
Customer Experience Process
Digital Design
Qualifications
To excel in this role, applicants need to demonstrate the following:
Personal Attributes
Base Rate Per Hour:
14.50
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