Bradford White Corporation Hiring for Customer Technical Support Job at Middleville, MI Full Time

About the Company:

Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America.

We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities and for 2022 we’ve been recognized as an Energy Star Partner of the Year Sustained Excellence Award Winner for the third straight year.

For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that are Built to be the Best®. Today, we employ more than 1900 employees with headquarters in suburban Philadelphia and manufacturing operations in Middleville and Niles, Michigan and Rochester, New Hampshire.

Primary Function:

The Services Technician I will provide customer service and technical support on Bradford White water heating products to service technicians and homeowners in a fast-paced call center environment. Service Technicians are responsible for answering telephone and written inquiries regarding product operation and features, installation capability, replacement part needs and ensure customer satisfaction.

Responsibilities:

• Answer technical based phone calls and emails from internal/external customers
• Support and assist in the processing of warranty claims and ensuring delivery of the appropriate service solution
• Review service cases and make determination of any site-related or component-related problems
• Respond and process phone calls from end users, installing contractors, service and repair mechanics, wholesale/selling distributors, and field Sales Representatives regarding technical questions and issues
• Defuse and resolve more difficult and challenging issues
• Review receiving inspection reports and product returns to populate warranty claim database

Job Requirements:

• 3-5 years of experience in a customer service
• Comfortable in a fast-paced contact center environment
• Installation and servicing of plumbing and HVAC/R products is ideal, but not required
• Familiar with common practices and terminology in the field of HVAC/Plumbing services.
• High school diploma or equivalent; Associates degree or technical certification in HVAC or Plumbing desirable
• Strong verbal and written communications skills
• Experience with escalation resolution
• Ability to work in a collaborative environment and independently

Job Type: Full-time

Pay: $32,000.00 – $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location