The HR Service Center Senior Associate is responsible for providing and ensuring expertise and administrative support to employees and assisting with efficient and effective delivery of department inquiries. The position will also determine the escalation path after triaging the request and/or issue. The role is accountable for ensuring all transactions are completed accurately.
The HR Service Center associate will interact directly with employees in a way that builds trust by providing accurate information and resolving issues. The virtual contact center agent must be able to ask probing questions to fully understand the issue, follow business processes with high attention to detail, use multiple resources effectively to find the right information and communicate effectively to the employee. A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care are essential for this position.
The incumbent will provide a variety of project and analytical services to support the Human Resources function including scheduled and ad hoc reporting. The HR Service Center Senior Associate will support processes and systems to deliver a supportive and engaging experience throughout the employee’s lifecycle. The position will ensure the delivery of high touch experiences for moments that matter with excellence in execution and a passion for employee service.
Position: HR Service Center Coordinator
Department: Human Resources
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
In the undertaking of this position, the appointed HR Service Center Senior Associate will procure the following duties and responsibilities:
Operations:
Benefits:
HRIS:
Payroll:
Leaves:
OTHER DUTIES:
(The above statements are intended to describe the nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required. Other responsibilities may be assigned to other duties as required)
JOB REQUIREMENTS
EDUCATION:
EXPERIENCE:
KNOWLEDGE AND SKILLS:
Req id: 27409
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