Boston Freightliner, Inc Hiring for Customer Service Rep/Parts Counter Person Job at Brockton, MA Full Time

Boston Freightliner, Inc has an immediate need for experienced Truck Parts Counter Sales Professionals to join our award winning team at our Brockton, Ma location!

Looking for a company to reward you for your experience and results?

Looking to grow professionally, join a growing company or become a part of an organization that values the contributions of each team member?

Boston Freightliner, Inc., is a growing leader of the industry company with locations in Everett, MA and Brockton, MA and the Freightliner truck dealership and repair center for the area.

We are URGENTLY looking for FULL TIME team members to help our customers in purchasing needed parts and supplies. Assistance is provided via phone and in-person. This role will require a personable disposition as well as the development of extensive product knowledge in order to best serve all of our customers while promoting company reliability and customer satisfaction.

The ideal candidate is personable, a problem solver, with strong communication skills and a keen attention to detail, and will have worked within the heavy truck industry with experience and is familiar with Detroit, Cummins, Caterpillar and Freightliner products are a plus but we will train the right candidate.

EXPERIENCE? We compensate for experience.

NO EXPERIENCE? MOTIVATED? We can provide training for the right candidates.

QUALIFICATIONS

• Possess exceptional customer service skills
• Experience selling Heavy Duty “ALL MAKES” Truck & Engine Parts
• Excellent communication skills
• Organized and detail oriented
• Procede software experience a plus
• Familiarity with Detroit, Cummins, Caterpillar and Freightliner products a plus
• HS Diploma or equivalent required

RESPONSIBILITIES

• Expediting incoming service calls
• Fast-paced counter sales support for all our customers
• Advise customers of service options when their vehicles need repairs
• Estimating time and cost for pre-work approval with customers
• Creating customer work requests and closing repair orders on a timely basis
• Scheduling and assigning work for technicians
• Communicating with and providing daily updates to customers on repair order status

BENEFITS Offered

• Competitive Pay Based on Experience
• Fun and rewarding work environment at a family-owned company for more than 25 years
• Incentive Bonus Plans
• Opportunity to Advance
• Paid Vacation/Sick/Personal Time
• Paid Holidays
• 401(k) with Company Match
• Direct Deposit
• Insurance: Health/Vision/Dental/Life
• Ongoing Training and Mentoring
• Professional Workplace
• Drug Free Workplace

*At Boston Freightliner, Our commitment to excellence has grown our company over the past 25+ years and recognized by Daimler Trucks North America as a ELITE SUPPORT DEALER.

Job Type: Full-time

Pay: $40,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Overtime
• Weekend availability

Supplemental pay types:

• Commission pay

COVID-19 considerations:
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place

Experience:

• Parts Counter: 1 year (Preferred)

Work Location: One location