Bodega Bay Public Utility District Hiring for Office Administrator/Customer Service Job at Bodega Bay, CA Full Time

*** Application must be submitted for consideration. Please visit our website at https://www.bodegabaypud.com/employment/ for job description and application.***

Definition/Summary

Under administrative direction from the General Manager, the Office Administrator/Customer Service position is in charge of the administrative, public relations, personnel, and general affairs of the District. Performs a variety of functions in receiving and processing service requests; performs recordkeeping work in maintaining and updating billing accounts; receives and resolves complaints and questions concerning the delivery of services and status of accounts; performs payroll and recordkeeping duties; performs typing, filing, and other office support work.

Essential Functions

• Is the District contact person for customers, contractors, and developers.
• Works directly with Federal, State, and County Agencies.
• Reviews letters, reports, records, and other items for accuracy, completeness, and compliance with established standards.
• Receives and processes service requests, collecting appropriate funds, and coordinates establishment of services with other District staff.
• Receives and responds to complaints about District service, resolves a variety of problems related to accurate meter readings, high consumption, delinquent accounts, turn-ons, turn-offs, non-reads, and improper billings.
• Receives and processes billing payments.
• Coordinates account status problems with District accounting staff.
• Maintains and updates meter reading and route books.
• Establishes and maintains a variety of office files.
• Answers telephone and receives office visitors, providing a variety of information about District and Department policies, programs, and functions.
• Gathers, organizes, and prepares a variety of information for the preparation of District payroll.
• Audits, reviews, and adjusts payroll data concerning vacation, sick leave, and overtime balances.
• Maintains and updates employee payroll deduction information.
• Reviews payroll records and updates information regarding federal and state withholdings.
• Prepares periodic reports on wages paid; annually prepares and distributes W-2 and 1099 forms.
• Tracks purchase orders and follows-up on problems regarding the receipt of items.
• Establish and maintain cooperative working relationships with co-workers, the Board, outside agencies, and the public.
• Regular attendance and adherence to prescribed work schedule to conduct job responsibilities.

Other Duties

• Provides supervision, training, and work coordination for other office support staff.
• Establishes and maintains a variety of records and files.
• Performs a variety of studies and prepares reports.
• Audits meter readings.
• Communicates with customers, face-to-face and via telephone, to discuss and resolve problems and concerns.
• Maintains inventory of office supplies; places orders.
• Operates office equipment.
• Performs related duties as assigned.

Job Standards/Specifications

Knowledge of:

• Agenda preparation and distribution requirements for the District Board.
• Notification and publication requirements for Board actions, ordinances, and resolutions.
• Computer systems and software applications related to District functions, including word-processing and spreadsheet software, as appropriate.
• Principles and practices of personnel administration.
• District purchasing procedures and policies.
• Basic laws and regulations governing District purchasing functions.
• Office management principles, operations, and procedures.
• Development and maintenance of filing and recordkeeping systems.
• Fiscal recordkeeping.
• Methods, practices, laws, ordinances, statutes, and regulations controlling maintenance of District payroll records and issue of payments.
• Procedures and requirements for payroll deductions.

Ability to:

• Evaluate and make recommendations on improvements to existing District operations, programs, and services.
• Provide advice and consultation to the Board of Directors on the development of ordinances, regulations, programs, and policies.
• Perform a variety of difficult account and fiscal recordkeeping work.
• Make mathematical calculations quickly and accurately.
• Skillfully use computerized software programs.
• Prepare a variety of correspondence.
• Obtain a Notary Public license.
• Type at a rate of 50 words per minute from clear, legible copy.
• Effectively represent the District with the public and other agencies.
• Work weekdays, weekends, and holidays.
• Pass pre-employment physical and background check.

Typical Physical Activities

• Work at a desk for an extended period of time.
• Work in an office environment, lift and move objects up to 25 pounds such as large binders, books, and small office equipment.
• Sufficient finger/hand coordination and dexterity to operate and adjust office equipment.
• Regularly uses a telephone for communications.
• Use office equipment such as computers, copiers, and FAX machines.
• Sits for extended periods of time.
• Hearing and vision within normal ranges with or without correction.

Environmental Factors

Exposure to sun: 10% or less work time spent outside a building and exposed to the sun.

Irregular or extended work hours: Occasionally required to change working hours or work overtime.

Desirable Qualifications

Any combination of education and experience that would likely provide the necessary knowledge and abilities is qualifying.

A typical way to obtain the knowledge and abilities would be:

Experience: Three years of increasingly responsible experience in performing office and administrative work, purchasing support and account and fiscal recordkeeping work, and at least two years maintaining and updating payroll systems.

License Certificate Registration Requirement

Driver License: Possession of a valid California Class C Driver License may be required at the time of appointment. Failure to obtain or maintain such required license(s) may be cause for disciplinary action. Individuals who do not meet this requirement due to a physical disability will be considered for accommodation on a case-by-case basis.

Possession and proof of a driving record free of multiple or serious traffic violations or accidents for two (2) consecutive years.

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

Job Type: Full-time

Pay: From $31.29 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bodega Bay, CA 94923: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Administrative experience: 1 year (Required)

Work Location: One location