Benson Hospital Hiring for Entry Level IT Service Desk Technician Job at Benson, AZ Full Time

Benson Healthcare is adding to our IT team! We’re looking for an entry level, IT Service Desk Support Technician to assist in our growing organization.

POSITION SUMMARY

The Information Technology Service Desk Technician 1 is responsible for assistance in maintaining IT resources in the Hospital and Clinics, including workstations and related peripherals, network infrastructure, copiers/printers/FAX, applications and telecommunications. This includes configuration, maintenance, troubleshooting and end user support/training.

ESSENTIAL FUNCTIONS

1. Handles service requests and incidents entered through the service desk system which includes:

a. End user workstation issues (Windows, internet, office applications and other general hardware and software troubleshooting).

b. Application issues related to any specialty software used in the hospital.

c. Copier/Printer related issues.

d. Telephone/FAX issues.

e. General network connectivity troubleshooting and repair.

f. TV and Audio/Visual system issues.

g. Hardware/software upgrades and associated configurations.

h. Basic user account management.

2. Performs or assists in installing, diagnosing, repairing and maintaining end user devices, applications and related infrastructure.

3. Participates in disaster recovery testing.

4. Assists in IT equipment inventory and asset management.

5. Assist in implementing and maintaining HIPAA and other security compliance programs.

6. Perform other duties as assigned by the IT Executive Director or Service Support Lead.

7. Complies with the hospital Corporate Compliance Program.

8. Excellent customer service, including patience and great communication skills.

KNOWLEDGE AND ABILITIES

1. Ability to carry out assigned service requests and maintenance tasks with the need for limited supervision.

2. Principles, practices, and techniques in the installation, maintenance and troubleshooting of workstations, peripherals, network infrastructure, printers and other related hardware and software issues.

3. Strong knowledge in operating system and common application knowledge (web browsers, Microsoft Office, Adobe etc.)

4. General knowledge in network infrastructure to troubleshoot and solve common network/internet related issues. Troubleshoot and diagnose severity of network problems and make repairs with little or no assistance.

5. Knowledge in VOIP phones and related telecom infrastructure.

6. General familiarity with desktop printers. Ability to resolve common issues both hardware and software related.

7. General familiarity with A/V systems like smart TVs, digital display systems/kiosks, audio/paging and related systems.

8. Make decisions and resolve problems. Seek out information and data to evaluate, prioritize and formulate best solution or practice.

9. Communicate clearly and concisely, both orally and in writing.

10. Establish and maintain effective working relationships; work independently and demonstrate initiative.

EDUCATION AND EXPERIENCE REQUIREMENTS

1. High School Diploma or GED

2. A+ Hardware & Software or equivalent experience/training.

3. A+ Network, A+ Security, MCSA Windows 10 or equivalent certifications a plus.

4. Two years of experience in a technology role that provided a background in general Windows desktop/laptop hardware and software troubleshooting, diagnosis and repairs.

5. Experience in network infrastructure including implementation, configuration, and maintenance.

6.Experience with user management technologies like Active Directory, LDAP, SSO etc.

7. CPI (Crisis Prevention) certified or ability to become CPI certified.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekdays
• Weekend availability

Application Question(s):

• This position is based in Benson, but will require travel in the cities of Benson and Vail. Please acknowledge that you understand.
• What is your hourly pay rate requirement?

Experience:

• Help desk: 1 year (Preferred)
• Medical clinic or Hospital: 1 year (Preferred)

Work Location: One location