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Belden Inc Hiring for CUSTOMER SERVICE REPRESENTATIVE at Indianapolis, IN Full Time
Job Description
Belong. Believe. Be You. Belden.
Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.
Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.
BASIC FUNCTION
The Customer Service Representative supports Company’s sales goals by developing and maintaining a highly skilled level of product knowledge, sales policies, familiarity of departmental, interdepartmental and interplant procedures to achieve the highest level of customer satisfaction.
PRINCIPAL ACCOUNTABILITIES
1. Data entry, new order processes, order inquiries, stock checks, and price inquiries received via website, email, telephone, fax or personal contact.
2. Recommends product alternatives to meet customer needs.
3. Operates personal computer to receive and extract customer information and/or refers to catalogs and manuals to answer customer questions relative to pricing, item availability, and shipping dates.
4. Makes call-backs to customers or outside sales as appropriate.
5. Contacts appropriate department to trace or expedite shipments to customer.
6. Enter orders, quotations, meet-comps, and complaints as required.
7. Coordinates information between Field Sales, Customer Service, Inside Channel Account Managers, Engineering, and Marketing, Quotes (Pricing), Accounting as required to meet customer requirements
8. Must be capable of complying with Company Attendance Policy.
9. Performs all other duties as assigned.
Non-Exempt Job Description
2
ABILITY
1. Acceptable knowledge of products, sales information, product availability, sales territories, and department policies and procedures.
2. Maintain & grow a positive working relationship with Belden field sales, engineering, quotes, customer service as well as all other Belden businesses. Considerable communications with personnel department. Requires human relations ability and persuasion to resolve customer problems and to maintain good relations with other departments.
3. Comprehensive familiarity with Word, Microsoft Outlook (365), Excel, Impromptu, Internet and Intranet (OneBelden).
4. Attention to detail with respect to order entry and competency managing order systems such as BPCS (AS400), Edesk (Company Intranet) and Customer Relationship Management system (SFDC (Salesforce.com)).
Competencies Identified:
- Problem solving
- Negotiating / Communication
- Time Management
- Technical learning
- Perseverance
- Customer Focus
- Driven
- Proficient in all resources and tools
- Deals with ambiguity
- Optimism
- Motivating
- Attention to detail
EXPERIENCE
Experience: Two years college or equivalent in sales service or related work.
Let’s Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.
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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.
