BBSI Hiring for Payroll Operations Manager at Houston, TX  Full Time

Job description

JOB TITLE: Payroll Operations Senior Manager

FLSA CLASSIFICATION: Salary Exempt Location: Vancouver, WA or Houston, TX (This is not a remote position)

POSITION SUMMARY:

The Payroll Operations Senior Manager plays a pivotal role within our Professional Employer Organization (PEO), leading the payroll support team dedicated to delivering exceptional payroll services to our clients. This role demands a dynamic leader adept at fostering a culture of collaboration, innovation, and efficiency. The primary goal is to ensure the seamless processing of client payroll, meeting and surpassing client expectations in accuracy, timeliness, and compliance.

As the cornerstone of our payroll services, this position oversees daily operations, spearheads strategic initiatives for operational excellence, boosts client satisfaction, and leads continuous improvement efforts. A deep understanding of payroll processing, regulatory compliance, and industry best practices is essential to ensure the effective integration and delivery of services. This role requires a proactive individual who can manage cross-functional team dynamics, enhance internal processes, and uphold the highest service delivery standards in a fast-paced setting.

Responsibilities encompass strategic planning, team leadership, process optimization, and stakeholder management, with a strong emphasis on continuous learning and development. The Manager will collaborate closely with the Manager of Payroll Transformation to identify and implement technological and procedural enhancements for payroll operations. This leadership position is crucial for meeting operational objectives, aligning team efforts with the organization’s strategic goals, and fostering a unified approach to payroll management.

REPORTING RELATIONSHIPS: This position is integrated within BBSI corporate operations and reports directly to the Director of Corporate Operations, collaborating with other operational roles and providing vital support to field teams.

DUTIES AND RESPONSIBILITIES: Operational Excellence and Team Leadership:

* Oversee the end-to-end process of payroll processing for clients, from initial implementation / setup and accurate payroll calculation to timely delivery and legal compliance. This includes customizing services to client needs, handling deductions and taxes, resolving inquiries, and updating procedures based on new laws. The aim is to provide a smooth, compliant payroll service that increases client satisfaction and trust.

* Lead, motivate, and manage the payroll support team to achieve high performance, emphasizing quality service delivery and operational efficiency.

* Develop and implement operational strategies and processes that enhance payroll service delivery, incorporating best practices and technological advancements.

* Conduct regular training sessions to ensure the payroll team is up-to-date with the latest payroll regulations, technologies, and best practices.

Client Payroll Support and Service Delivery:

* Serve as the primary point of contact for complex client payroll inquiries, providing expert guidance and problem resolution.

* Implement client feedback mechanisms to gather insights and identify areas for service improvement, ensuring client satisfaction and loyalty.

* Coordinate with the sales and client onboarding teams to ensure smooth transition and setup of new clients into the payroll system.

* Manage and resolve any payroll-related issues promptly, ensuring minimal impact on client operations.

Compliance and Risk Management:

* Ensure adherence to all federal, state, and local payroll regulations, conducting regular audits to identify and rectify any compliance issues.

* Develop and maintain a comprehensive risk management strategy for the payroll function, including disaster recovery and data security protocols.

* Stay informed about changes in payroll legislation and regulations, proactively adjusting processes and systems to maintain compliance.

Process Optimization and Innovation:

* Collaborate with the Manager of Payroll Transformation and IT department to identify, evaluate, and implement payroll processing technologies and systems enhancements.

* Lead continuous improvement initiatives aimed at streamlining payroll processes, increasing automation, and enhancing overall operational efficiency.

* Monitor and analyze payroll process metrics to identify trends, make data-driven decisions, and report on performance improvements to senior management.

Stakeholder Engagement and Reporting & Analytics:

* Build and maintain strong relationships with internal teams, clients, and external partners to ensure cohesive service delivery.

* Communicate effectively with all levels of the organization and clients, providing regular updates on payroll operations, initiatives, and changes

* Compile and analyze benefits data to produce comprehensive reports that inform strategic decision-making and report on key performance indicators (KPIs) related to payroll operations administration.

CORE TRAITS/COMPETENCIES:

* Strategic Thinking and Problem-Solving: Demonstrated ability to analyze complex issues, devise strategic solutions, and drive organizational success in the realm of benefits administration.

* Critical Thinking: Demonstrated critical thinking skills, with the ability to apply sound judgment in decision-making and navigate complex situations effectively.

* Communication and Influence: Outstanding communication skills, capable of articulating ideas clearly, influencing stakeholders, and fostering collaborative relationships within the payroll operation team and across client interactions.

* Leadership and Team Development: Demonstrated ability to lead by example, inspire team members, and foster a positive and productive work environment.

* Adaptability and Innovation: Ability to adapt to changes and champion innovation within the benefits administration process, promoting a culture of creative problem-solving.

* Attention to Detail: Commitment to precision and quality, with a meticulous approach to the planning, execution, and review of benefits processes.

* Emotional Intelligence: High emotional intelligence, enabling effective team management, empathy towards client needs, and adept stakeholder engagement in the context of benefits administration.

* Client-Centric Approach: A strong focus on delivering exceptional client service and building lasting client relationships.

* Technological Proficiency: Keen understanding and utilization of payroll technology to enhance service delivery and operational efficiency.

SPECIAL REQUIREMENTS:

* Experience: At least 5 years of management experience in payroll operations, preferably within a PEO setting and with a track record of improving processes and client satisfaction.

* Certifications: In addition of Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) certifications, preferred payroll certifications include Certified Payroll Manager (CPM) or similar credentials.

* Education: Bachelor’s Degree in Business Administration, Human Resources, or a related field.

* Technical Proficiency: Advanced proficiency in Microsoft Office suite, especially Excel, and extensive experience with payroll systems (Prism experience is a plus) and CRMs.

Plus 15-20 % Target Bonus -HYBRID REMOTE