BAUER BUILT INC Hiring for IT Help Desk Coordinator Job at Durand, WI Full Time

Position Summary
The IT Help Desk Coordinator will be responsible for identifying and troubleshooting technology issues. You will be a “go-to” person for our internal customers experiencing system issues. We are seeking a candidate that has strong communication skills that can communicate and troubleshoot technical information.
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*Duties and Responsibilities*

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Responsible for entering and managing tickets in the system
• Perform remote troubleshooting through diagnostic techniques and questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor tickets assigned to the queue and process first-in first-out based on priority
• Support internal users by being available for questions pertaining to their equipment
• Serves as backup to their department as needed

Competencies

• Critical Thinking- Effectively analyze and evaluate a problem received by the customer.
• Problem Solving- Identify the problem and develop possible solutions and taking appropriate course of action.
• Communication- Ability to effectively communication with customers either on the phone or in-person.

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*Education and Work Experience—* High school diploma, Associates degree preferred.
Skills—
Required:

• Working knowledge of computer systems
• Proficiency in Microsoft Applications
• Ability to work with a diverse population of people at all levels of the organization
• Strong interpersonal skills required
• Exceptional communication skills. Must possess the ability to communicate via email, phone and face-to-face.

• Ability to actively listen while using critical thinking skills to solve problems

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*Work Environment- *Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms.
Travel Requirements—Some travel could occur, but mostly in office position.
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*Disclaimer*
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. The scope of this position may also change as necessitated by business demands.
Location: 300 W. Prospect Street, Durand, WI 54736

Location: 300 W. Prospect Street, Durand, WI 54736

Job Type: Full-time