Banko Overhead Doors, Inc Hiring for Customer Support Manager Job at Tampa, FL Full Time

CUSTOMER SUPPORT MANAGER

Banko Overhead Doors in Tampa is looking for an exceptional person to lead and engage a team 10 to 15 Customer Service Specialists. With a career at Banko Overhead Doors you become part of a team that’s recognized for their commitment to customer service, with an A+ rating with the BBB, and the Angie’s List Super Service Award. Our employees are the key to our success. We provide education and training to ensure each person and company division is armed with the best tools in the business. The Customer Support Manager position qualifies for a competitive salary and is paid weekly.

The successful candidate will have had the hands-on experience of developing Customer Service Representatives, as well as demonstrating strong organizational and communication skills. He/she will have the natural gift of a positive attitude and a willingness to serve others. The ability to use and navigate Excel Spreadsheets, to prioritize issues, and to interface with various department managers to solve problems is critical. Must have hiring and firing experience.

Job Summary:

The Customer Support Manager position is responsible for developing the strategy around customer service and growth in each of our service areas. The position also manages a team of Customer Service Representatives daily. This role interacts with a wide variety of customers, employees and vendors while coordinating with other members of management. This fast-paced environment will require organizational skills, computer skills, and the ability to provide excellent customer service. Other key tasks are scheduling, dispatching, project management, hiring, and managing labor costs.

Essential Duties:

• Manage day-to-day operations of the department.

• Coordinate service needs of customers. Prioritize customer needs with technician availability.

• Create and update Customer Service orders.

• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.

• Coach and provide constructive feedback to CSR’s. Provide guidance throughout the day.

• Ensure that the projects are completed in a timely fashion and to the satisfaction of the customer.

• Review customer survey data and respond to customer concerns.

• Monitor and achieve financial/operational reports and work with front-line managers to develop action plans to improve.

• Improve individual performance of the Customer Service Team you manage through daily, monthly and yearly performance reviews.

• Select, train and motivate Customer Service Representatives.

The successful candidate will have a minimum of a Bachelor degree or relevant job experience of over 5 years. Word, Excel and Office proficiency are required.

The company offers an excellent benefit package. This is a salaried position based on experience.

The company is an EEO employer.

Job Type: Full-time

Benefits:

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• Day shift

• Monday to Friday

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Tampa, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Employee Management: 1 year (Required)
• Customer Service: 3 years (Required)

Work Location: One location