Babette Home Care Hiring for Recruitment and Scheduling Coordinator Job at Brookline, MA Full Time

Recruitment and Scheduling Coordinator

Job Description

POSITION PURPOSE: The Recruitment and Scheduling Coordinator is responsible for recruitment and retention activities including the development and implementation of a progressive, evolving recruitment and retention plan. They must also fill out the schedule, working to determine the best match between client and caregiver. The Recruitment and Scheduling Coordinator reports directly to:

PRINCIPAL ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS:

The duties and responsibilities described below do not represent a comprehensive list for this position. Additional tasks may be assigned periodically as necessitated by business demands.

• Work collaboratively with key team members to understand recruitment, scheduling, and retention needs, and the existing recruitment market environment and caregiver pool.
• Fill out the schedule, placing caregivers with clients that are a great match.
• Develop a Recruitment & Retention Action Plan by assessing company staffing needs, analyzing turnover concerns, soliciting team feedback and planning for existing as well as future business demands from client, caregiver and office team perspective.
• Conduct compensation analysis surveys to evaluate wage/benefit offerings. Collaborate with the management team to evaluate existing and potential benefits as well as recognition and appreciation programs.
• Understand major competitors, wage and benefit offerings, and use that knowledge to differentiate your business as the employer of choice. Create and enhance interview “talking points’ for team consistency in recruitment efforts.
• Maintain professionalism and serve as a strong representative to uphold the business brand, reputation and culture.
• Actively source quality caregiver candidates. Work with the office team to establish core competencies and characteristics of quality caregivers; become well-versed in job descriptions to ensure new caregivers meet established quality standards.
• Actively retain quality caregivers through various company programs (educational, recognition, appreciation, motivational, etc.).
• Engage and align employees to become cognizant and supportive of recruitment and retention efforts.
• Utilize existing collateral materials and/or develop pertinent resources to attract quality caregiver candidates and promote caregiver appreciation and recognition.
• Build and maintain relationships with healthcare -related schools and colleges, local community businesses, faith-based establishments, and other pertinent recruitment sources.
• Create educational opportunities for caregivers utilizing online resources, healthcare-related schools, referral sources (i.e. hospice), Life Care Navigation programs, etc. to promote and encourage professional growth.
• Develop and maintain an online recruiting presence. Use a diverse mix of recruitment tools and websites. Create and/or enhance existing incentive programs for team members; promote referral awards as a benefit to current caregivers; reward and recognize results.
• Use and/or enhance social media venues such as Facebook to promote recruitment and engage existing caregivers/office team via testimonials and care experiences.
• Plan and conduct job fairs internally; participate in community job fairs.
• Evaluate local advertising (real estate signage, banners, local publications, etc.) as well as recruitment and/or retention campaigns to accelerate and promote Caring Careers as well as caregiver support and encouragement to sustain retention.
• Participate in the interview process by screening and interviewing prospective caregiver candidates. Enhance, where applicable, the interviewing process to maintain recruitment and optimize selection and hiring efficiencies through process improvements.
• Adhere to recruitment, selection, and hiring policy and procedures. Prepare initial employee file and complete employee file checklist.
• Host and facilitate orientation of new hires; coordinate participation and engagement from the office team.
• Work with the management team to ensure a smooth transition of new hires from on-boarding and orientation through the first 90 days; identify additional educational/training needs.
• Develop different elements of retention programs in conjunction with key Babette Home Care team members such as newsletters, written notes of appreciation, incentives, recognition and mentoring.
• Plan, organize and coordinate events to celebrate caregiver appreciation, anniversaries, holidays, business success, etc.
• Implement a process to facilitate effective communication with those conducting supervisory visits. Monitor goals and offer coaching and educational opportunities.
• Participate in the performance review process to ensure timely reviews and open communication that recognize strengths and address weaknesses.
• Review results of employee exit interviews and record findings. Use results and trends to enhance and improve recruitment and retention efforts.
• Conduct weekly office meetings with the appropriate operations staff to discuss recruitment efforts/results, candidate pipeline and caregiver roster. Develop recruitment and retention strategies.
• Prepare monthly, quarterly and annual reports to evaluate program effectiveness for recruitment and retention including data that measures success with recruitment sources, candidate quality versus quantity, turnover, overtime trends and client demand versus caregiver supply.
• Adhere to budget allowances and obtain necessary approvals prior to recruitment and/or retention program implementations.
• Utilize company resources to ensure an appropriate return on investment on pertinent recruitment and retention initiatives.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
• Maintain regular and predictable attendance.
• Bi- Weekly documented check in reports with active caregivers to make sure they are comfortable and happy with their assignments.
• Assist with Scheduling and assigning caregivers to open shifts ensuring that schedule is always filled with a caregiver as needed.
• Make at minimum 5 quality successful caregiver hires each week.
• Complete at least 1 job related educational training each week.

REQUIRED JOB KNOWLEDGE AND SKILLS:

• Bachelor’s Degree in Business, Communications or Human resources or a comparable combination of education and experience.
• Experience with public speaking along with demonstrated presentation skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other healthcare industry-related software.
• Ability to work well with a team.
• Results-oriented; proactively measure outcomes.
• Ability to form relationships and maintain rapport.
• Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Present a well-groomed image that reflects the professionalism of the business.
• Ability to plan, organize, prioritize, integrate, delegate and accurately complete work activities within specific deadlines while managing interruptions.
• Work independently and proactively with a minimum amount of direction and/or supervision.
• Ability to generate goodwill for Babette Home Care with applicants, caregivers, prospects, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence and caring for caregivers.
• Ability to lawfully work in the U.S.

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
• Must be able to see and hear or use prosthetics that enable these senses to function adequately to fully meet the requirements of this position.
• Must be able to properly operate office equipment.
• Must have a valid driver’s license and reliable transportation.
• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency.
• Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy.
• All of the above demands are subject to ADA requirements.

Job Type: Full-time

Pay: $20.00 – $28.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Brookline, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Recruiting: 1 year (Required)

Work Location: One location