The Senior Program Manager, Customer Concessions, is a core member of Global Quality and Concessions organization. This team proactively engages with business stakeholders across the company to leverage the data and voice of the customer to drive continuous improvement, launch new programs across the different markets and continuously work towards defect elimination for our customers. A successful candidate will have experience managing complex business challenges and have the ability to influence and drive large cross-functional initiatives forward. They will have a strong bias toward data driven decision-making, and an innate ability to understand how metrics relate to business problems.
Because the person in this role will influence team members across multiple countries, you will also need to be highly collaborative and able to influence without authority.
About the team
The Global Quality and Concessions team focuses on systematically identifying and eliminating defects leading to returns and egregious experiences for customers in across different marketplaces. We do this through regional programs and working with resolver teams around the world. In Concessions we embrace our differences and are committed to furthering our culture of inclusion. We do this by attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for a new teammate who is curious, motivated, and able to work effectively with diverse peers; someone who will amplify the positive & inclusive team culture we’ve been building.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Semper Home Loans, a direct lender licensed in 42 states, is actively seeking a Mortgage...
Apply For This JobJob Description Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee...
Apply For This JobJob Description At Seyfarth, we understand that great people are the key to our success, and we provide the opportunities...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Smyrna Care Center is seeking a Human Resources Generalist to join our team! SUMMARY: Administers...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> At Kelly® Professional & Industrial, we’re passionate about helping you find a job that works...
Apply For This JobJob Description Description Build Your Career. Build America’s Future. Vulcan Materials Company is the nation’s largest producer of construction aggregates...
Apply For This Job