Austin Community College District Looking for Manager, ERP Services Full Time

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the day before the closing date.

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Austin Community College is a public two-year institution that serves a diverse population
of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our
mission statement.  We promote student success and community development by providing affordable access, through traditional and distance
learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service
area. 

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Reflects the diversity
  of our community
• Values intellectual curiosity and innovative teaching
• Is attracted by the college’s mission to promote
  equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for
  under-represented populations
• Welcomes difference and models respectful interaction with others
• Engages with the community
  both within and outside of ACC

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes
needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented
populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students,
the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

ACC is proud to serve a diverse
student body as an open-access and low-cost institution. Dedicated faculty members are excellent professors who help students achieve their
educational goals and are sensitive to our students’ diverse cultures and socio-economic backgrounds. In 2017 our faculty adopted a
Statement of ACC Faculty Values. This Statement affirms that ACC’s faculty members value collaboration, service, agency, scholarship,
inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our
mission.

Job Posting Title:

Manager, ERP Services

Job Description Summary:

To manage the
installation, implementation, and maintenance of vendor-delivered software products and upgrades to Austin Community College (ACC) Colleague
integrated system; to keep ACC current with new technologies and web deployment; manage day-to-day operations of the college’s integrated
systems and provides primary backup support to the director.

Job Description:

General Statement of
Job

Under the supervision of the ERP Services Director, the Manager of ERP Services oversees the overall administration,
maintenance, and security of Workday and Colleague ERP systems and associated integrations and applications that support ACC’s vision. The
Manager will work within an IT as a Business (ITaaB) model wherein the establishment and maintenance of core ERP business processes,
service/operating-level agreements and success metrics will be a primary responsibility.

The Manager will be responsible for the
overall availability of ACC’s primary HCM/Finance/Payroll system (Workday) and SIS (Colleague), in conjunction with our solutions delivery
teams and users external to IT, as directed and specified by the ERP Services Director. The ERP Services Manager will also be responsible
for working with other teams to provide technical guidance and advanced support for large initiatives

The Manager will need to be
business-oriented and results-focused, helping the college to enhance its operations through the implementation of a variety of solutions
that leverage two different ERPs.

Description of Duties and Tasks

1) Manages day-to-day operations for ACC’s
Colleague administrative integrated system.
2) Develops project plans, goals, and objectives that are focused on providing processing of
all Support Services processes, including meeting deadlines, schedules, and target dates.
3) Administers ACC’s Administrative
Database.
4) Manages the implementation, maintenance, and evaluation of the vendor-delivered software product ACC Online Services for
students, faculty, and employees.
5) Oversees the management of Web e-commerce and e-commerce for all Cashier Offices.
6) Plans,
installs, and tests new software releases, software fixes, and enhancements.
7) Researches new software products and tools to determine
feasibility with regard to current structure and requirements of ACC.
8) Tests, implements, and monitors new procedures, applications,
and tools to improve processes and services.
9) Creates policies and standards for Support Services and quality control; creates and
implements backup procedures and off-site storage arrangements in accordance with State Records Retention Guidelines.
10) Collaborates in
discussions with users, programming, systems, and networking staff regarding new work, budget recommendations, production problems
identification, and resolution.

Leadership Knowledge/ Skills

• Strong knowledge of the principles of IT Service
  Management preferably using the Information Technology Infrastructure Library (ITIL) framework.
• Highly skilled at determining
  appropriate service levels and building procedures and workflows for efficient service management.
• Strong project management skills
  and experience with project management methodologies.
• Excellent communication and interpersonal skills, with the ability to work
  effectively with stakeholders at all levels of the organization.
• Excellent coaching and mentoring skills.
• Experience
  managing and developing staff.
• Ability to precisely follow and execute strategy and vision.
• Establishing and maintaining
  effective working relationships
• Maintaining an established work schedule.

Technical Knowledge/
Skills

• Knowledge and experience with Workday HCM and Finance administration.
• Preferred knowledge of Workday usage with
  external SIS implementations and/or Workday Student.
• Experience with managing Workday integrations and data loads using
  EIBs.
• Knowledge of Workday reporting solutions, including those that leverage external reporting platforms using Workday
  data.
• Knowledge of Workday security principles and access management best practices.
• Familiarity with Workday maintenance
  activities, support of bi-annual releases, and engagement within the Workday ecosystem (i.e., Workday Community).
• Knowledge of
  Workday support processes, roles within Workday corporate account management (NSC, Learning, etc.).
• Experience leading and managing
  cross-functional teams to implement and support enterprise systems.
• Ability to plan and execute tasks in a structured
  manner.
• Excellent analytical and quantitative skills or experience.
• Maintaining confidentiality of work-related information
  and materials.

Required Work Experience

• Three years related work experience including one year supervisory
  experience.
• Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this
  position.

Preferred Work Experience

• 5+ years experience managing SIS and traditional ERP systems.
• 3+ years
  experience managing postmodern ERP systems, including Workday.
• Experience supervising at least one ERP migration is preferred but
  not required.

Required EducationPreferred Education

• Bachelor’s degree in
  Information Technology or related field
• ITIL Foundation Certification or higher

Special Requirements

• Must
  have a valid driver’s license

Physical Requirements

• Work is primarily performed in a standard office or remote/hybrid
  environment.

Salary Range

$95,539 – $119,423

Number of Openings:

1

Job Posting
Close Date:

October 10, 2023Clery Act

As required by the US Department of Education, employees are
required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act
(Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act),
you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an
overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive
list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right
to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform
other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable
individuals with disabilities to perform essential functions of the job.