Aureus Group Hiring for Help Desk Analyst Job at Topeka, KS Full Time

Help Desk Analyst needed to fill a new position for a well-respected client headquartered in Topeka, KS. Apply today to take advantage of the unique and exciting opportunity!

WHAT IS GREAT ABOUT THIS OPPORTUNITY?

• This is a 6-month contract
• HYBRID work model working on-site 10 days a month. Days can be broken down during the week (3 days on-site x 2 days remote, or 2 days on-site x 3 days remote, etc.)
• 2 weeks of onsite training will be required. Once established, this position will work a hybrid model.
• Reporting location will be TOPEKA, KS. Candidates should be located within a 30-45 minute commute for this position.
• This is a Monday through Friday position. Hours vary from 6:30a-5:00p (working eight-hour shifts to cover core work hours.
• The company is a great place to work with modern technology, laid back co-workers, and a great work-life balance.

DO YOU ALIGN WITH THESE KEY QUALIFICATIONS?

• Bachelor’s degree in a related field and 1 year recent experience in help desk operations OR Associates Degree in a computer science-related field and 2 years recent experience in help desk operations OR High School diploma and 2 years recent experience in help desk operations.
• 4+ years of experience and must have a good understanding of technical issues and be able to relay the issue to the user in a non-technical dialogue.
• 2+ years of experience providing support for both IOS and Android devices.
• 2+ years of experience providing Office 365 Support.
• 2+ years of experience providing PC Support in an enterprise/corporate setting.
• 6+ years of excellent customer service experience including face to face and via phone.
• Proficient with Windows 10 support and troubleshooting.
• Valid state-issued driver’s license required

Preferred Skills of the Help Desk Analyst I:

• CompTia A+, Security+, OR Network+ Certification preferred.
• Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred.

WHAT WILL YOUR SUCCESS LOOK LIKE?

In this Help Desk Analyst role you will deliver quality customer service by providing technical and operational assistance in the use of personal computers, corporate software applications, and networking. If you are a strategic thinker, with strong analytical and problem-solving skills, who can provide a first-level of technical support to technical issues, this position is for you!

WHAT WILL YOU DO?

• Provide technical support and troubleshooting for internal customers over the phone.
• Support any computer, application, or system-related problem and provide direct, telephone-based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Internet Explorer, Edge, Adobe Reader, VPN connectivity, printers, and applications developed and/or hosted in-house.
• Use technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.
• Document, track, and monitor trouble tickets to resolution, meeting SLA requirements.
• Execute and enforce user access guidelines and procedures, ensuring data security.

WHAT WILL YOU RECEIVE?
Gain access to the Aureus Group Team:

• Partnership with experienced recruiters that will advise you on all aspects of your job search and career aspirations
• Our network has direct access to hiring managers and we will get your resume to the top of the pile of submissions for this opportunity and many more like this
• Long-term career partner who will provide you with market intelligence and guidance

Contract Benefits:

• Day 1 Health, Dental, and Life insurance with premiums starting at $10/week
• Eligible for 401(k) plan immediately, with employer matching funds after 6 months and 500 hours of employment
• Industry competitive pay rates based on your experience/qualifications
• Receive a $600 loyalty bonus for every 600 hours worked
• Get paid weekly through direct deposit for every hour you work
• Be part of a workplace community that values you as a team member with gifts, activities, recognition, and more

DO YOU WANT TO KNOW MORE?
If you have a background that lines up well with the Help Desk Analyst description and are interested in learning more about this opportunity, apply below NOW!

Position: PC Technician

Physical Abilities: Up to 20lbs

For the most prompt response, please APPLY ONLINE.
Resumes may also be sent to [email protected] or call (888) 239-5993 for more information.

Applicants must be currently authorized to work in the United States on a full-time basis, and we will not sponsor applicants for employment visa status. We do not accept unsolicited applications or resumes from staffing, recruitment or other employment consulting firms.

As always, there is never a fee for candidates to utilize our services.