Astyra Corporation Hiring for Customer Service Representative I (BHJOB1435_29719) Job at Latham, NY Full Time

Customer Service Representative I

Description

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.

Job Responsibilities

• Resolve customers? service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.

Skills

• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Ability to work independently and manage one time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience

• High school diploma or GED preferred.
• 0-2 years of customer service-related experience required.

6-month contract

The position will start as remote with possibly in-office work at a later date.

#ASTLOW

Job Type: Contract

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Temporarily remote

Application Question(s):

• Do you previously have experience with computer applications, such as MS Outlook or data entry software?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location