Aston Carter Hiring for REMOTE Benefits Customer Service Representative Job at Albany, GA Full Time

I am currently assisting a high level call center and hiring 40 Customer Service Representatives . These are 4 month Contract opportunities with a major human resources service company. These positions are fully remote and equipment is provided.

Pay: $17/hr

Fully Remote: Preferably candidates located within EST

Schedule: All days of the week 8am-9pm EST

Description:
The CSR demonstrates detailed knowledge of the clients’ retirement plan provisions, pension, and health benefit enrollment to ensure the maximum level of service is provided on every interaction.

This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The position requires the ability to work independently and in a team environment.

Assist participants in a concierge service model, addressing most inquiries end to end.

Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner.

Ensure an optimal participant experience in the handling of all inquiries end-to-end.

Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.

Document and update participant account information in the case management system timely and accurately.

Assist with sensitive call outs or campaigns for Clients as needed

Qualifications:
3+ years customer service and/or benefit enrollment related experience preferred

2+ years remote call center experience preferred

About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.