Aston Carter Hiring for Help Desk Support Job at Coon Rapids, MN Full Time

Description:

Company is looking for a client focused Service Desk Technician to provide remote technical support to our clients. This role is responsible for maintaining service excellence through:

. Providing first level contact and communicating resolutions to customer issues

. Install, support and troubleshoot hardware and software issues remotely

. Properly escalating to engineers for next level support

. Guide client end users through issue resolution process

. Following up with customers to provide feedback and seek complete problem resolution

. Documenting and maintaining customer service records

. Utilizing excellent customer service skills to convert customers into fans

. Other duties as directed

Additional Skills & Qualifications:

. Excellent technical problem solving and analytical skills, as well as time management

. Strong attention to detail and track record of delivering high quality work

. Ability to build and enhance positive working relationships with peers and clients

. Excellent oral and written communication skills

. Desire for continued learning and personal growth

. Proficiency in MS Office products, Windows and MAC operating systems, Windows-based

servers, remote support tools, basic understanding of computer networking, switching, firewalls

and system setup and repair.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.