US Customs and Border Protection Hiring for Information Technology Specialist Job at Arizona Full Time

This Information Technology Specialist position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, Southwest Region, located in Nogales, AZ.

Joining Customs & Border Protection will allow you to use your expertise in Information Technology principles, concepts and methods to support Information Technology systems and services.

This position starts at a salary of $67,109.00 (GS-11, Step 1) to $104,570.00 (GS-12, Step 10) with promotion potential to $104,570.00 (GS-12 Step 10). You’ll receive a great starting salary, opportunity for promotions and the Federal Government’s outstanding employment benefit package.

Apply for this exciting opportunity to provide Information Technology support that strengthens the Department’s ability to perform homeland security functions.

In this Information Technology Specialist position, you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability.

Typical work assignments include:

• Diagnosing and resolving problems in response to customer reported incidents.
• Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements
• Interacting with internal and external stakeholders as the Subject Matter Expert to provide Information Technology guidance and solutions and providing customer training as required
• Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance
• Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices

The closing date for this employment opportunity is August 31, 2022.

Qualifications

Basic Requirement: Individuals must have Information Technology (IT) related experience demonstrating each of the four competencies listed below.

• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
• Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience.

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Analyzing, planning, integrating and configuring network systems hardware
• Diagnosing and resolving network problems, hardware/software interface and interoperability problems
• Testing, installing, configuring and maintaining networks including hardware, middleware and software to ensure conformance to national standards consulting
• Evaluating new hardware and software technologies for potential inclusion into the enterprise

Education Substitution: GS-11 Grade Level ONLY: Successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying. One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 54 semester hours should be considered as satisfying the 3 years of full-time study requirement.

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Adjusting, modifying and improving Information Technology systems;
• Diagnosing and resolving problems in response to customer reported incidents involving different platforms, operating systems, applications, and desktop configurations.
• Installing, configuring, integrating, troubleshooting, optimizing and monitoring network performance.
• Providing guidance and solutions in planning and implementing migration activities to ensure successful deployment of technologies

There is no education substitution at the GS-12 grade level for this position.

The competencies or knowledge, skills, and abilities needed to perform this job are:

• Knowledge of computer network architecture, topology and protocols used to support office programs and functions to plan, design, develop and integrate network systems consistent with existing or planned network infrastructures
• Skill in applying network systems design, development, testing, installation, operations, management and maintenance concepts and methods sufficient to provide network services that support business requirements
• Knowledge of functionality and operability of the current operating environment to ensure high reliability and optimal availability of applications and develop solutions to complex operational problems
• Knowledge and skill in applying methods and practices for troubleshooting, recovering, adjusting, modifying and improving Information Technology systems and solving complex Information Technology problems
• Skill in methods for evaluating, implementing, and disseminating IT security tools and procedures to develop, implement and restore IT systems, services and capabilities

Location of Employment Opportunity:

Nogales, Arizona

Law enforcement positions are expected to report to their duty station on a daily basis. However, due to COVID-19, some positions in CBP are currently in an expanded telework posture. If selected, and you are given an entrance on duty date you will be provided additional information on the reporting requirements of your position.

How to Apply

Click this site’s APPLY link to access the official Job Announcement found on USAJobs.gov, the Federal Government’s official employment site. At that site you will be able to learn about what documents you will need to submit, along with your resume and completion of an on-line job assessment questionnaire.

The closing date for this employment opportunity is August 31, 2022.

Job Type: Full-time

Pay: $67,000.00 – $104,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Work Location: On the road