Aspire Technical Solutions, LLC Hiring for Help Desk Analyst Tier 1 Job at Mansfield, TX Full Time

Job Description:

Under supervision of the Service Manager, provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required.

Primary Responsibilities, but are not limited to:

· Provide excellent customer service and ownership of technical support issues.

· Leverage a variety of resources to effectively diagnose complex technical issues.

· Possess, maintain, and seek new technical/professional expertise and certifications.

· Provide appropriate responses and expectations in a timely and efficient manner.

· Monitor and respond quickly and effectively to requests received through the IT helpdesk

· Document internal procedures

· Automate, setup, and install workstations

· Assist with other field support calls as requested

· Experience working with Microsoft Windows, O365, PC hardware and software

· Installs/migrates software, hardware, and peripheral components such as operating systems, telecom, applications, monitors, keyboards, and printers

· Answers all levels of technical questions from users concerning browser setup and settings, hardware and software applications, telecom and general Inter/Intranet and website usage questions

· Coordinates software, hardware and system installation and changes with location staff to minimize equipment, resource and time scheduling conflicts

· Performs complex remedial actions to correct problems and ensures technical disaster recovery, system recovery, disk space analysis, system backups and recovery, system reboots and total overall system access

Qualifications:

· 1-2 years of help desk experience with antivirus, computer backup and updates support, PSA ticketing system

· Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting

· Ability to read computer instruction manuals and comprehend directions therein to remedy computer equipment malfunctions

· Knowledge of computer logic in order to perform tasks listed under principal duties, and responsibilities

· Knowledge of methodology to run computer systems and to troubleshoot computer equipment malfunctions

· Interpersonal skills necessary to train others in computer systems

· Ability to communicate problems with supervisors as they become known. · Must maintain confidentiality

· Ability to meet deadlines and SLAs

· Ability to always provide customer with outstanding customer care and service

· Additional or different functions may be assigned from time to time

· Solid problem solving and time management skills

· Strong desire to learn and grow professionally

· Strong attention to detail

· Excellent phone etiquette

· Self-motivating and Self-directing

· Ability to gather, interpret and record research and data

· A+ Certification

Preferred Qualifications:

· Previous MSP experience

· Experience with medical and dental software

· Experience with BDRs

· Associates degree or higher

· Microsoft or other industry certifications

· Server experience, maintaining and troubleshooting

· Networking experience, maintaining, and troubleshooting

· Experience with Apple OS

Benefits:

· Medical, Dental and Vision

· PTO

· 401K

· Employee recognition program

· Company provided training

Job Type: Full-time

Pay: $40,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Mansfield, TX 76063: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Computer networking: 1 year (Preferred)

Work Location: One location