The Role:
The Human Resources Customer Service Representative (HR CSR) works from home and speaks with new or prospective clients via telephone, asks a series of questions for the purpose of compiling data, and then uses this data to determine the best course of action for that client. The HR CSR conducts thorough intake with great attention to detail. To do well in this role you need to be able to remain calm
when clients are frustrated and provide empathy and reassurance that you’re there to help.
HR Customer Service Representative Responsibilities:
HR Customer Service Representative Requirements:
HR Customer Service Representative Attributes:
Computer Equipment Requirements:
Computer Hardware:
o Windows PCs and Macs
o 2.0 GHz Processor (i3 or better)
o 8 GB RAM
o 128 SSD Hard Drive
o A minimum of one USB port (USB version 2)
o HDMI input (or adapter compatible)
o Dual Monitors Recommended
Computer Software:
o Operating System: Windows 10 or Mac 2017 or Newer
o Google Chrome version 90.0.4430.212
Internet Service Requirements:
o Internet access provided by a cable or fiber optic provider
o Minimum upload speed of 20 Mbps
o Minimum download speed of 100 Mbps
o Maintaining an uninterrupted internet connection is a requirement of the Work From Home position. You may be asked to upgrade your existing service or switch providers to meet the job requirements.
Working Conditions:
DISCLAIMER: The above information on this description has been designed to indicate the general
nature and level of work performed by employees in this classification. It is not designed to contain or
be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of
employees assigned to this job.
Job Types: Part-time, Contract
Pay: $25.00 per hour
Benefits:
Shift:
Weekly day range:
Application Question(s):
Education:
Experience:
License/Certification:
Work Location: Remote
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