Position Summary
The Part Time Customer Relations Agent is responsible for retaining customers who request to disconnect or downgrade services. The individual will handle both inbound and/or outbound calls and rebuild the benefits and value of Armstrong’s products and services. They must also positively position Armstrong products against competitive offerings. The Customer Relations Agent easily relates to customers, thinks and exercises sound judgment, and acts responsibly in the customers’ and the company’s interest. Communicating effectively with customers is of paramount importance to re-energize the customer experience. Professionalism is necessary for success in supporting the goals of our organization.
What You Will Do:
What You Will Need:
What You Will Enjoy:
COMPANY INFORMATION:
Armstrong Utilities, Inc. connected our first cable television customers in 1963, in Butler, Pennsylvania. Since that time, we have continued to keep pace with the technological advancements of this ever-changing industry. Our first customers received nine channels. Today, Armstrong offers consumers hundreds of viewing options, High Speed Internet service, telephone service and a variety of business products, all over our state-of-the-art broadband network. Throughout our more than 50 years in cable television, Armstrong has been a leader in innovation. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability.
Armstrong has always relied on the great people who work for us. Nationally recognized for customer service excellence, their dedication to the customer has kept us a leader in the industry.
Armstrong is an Equal Opportunity Employer
Job Type: Part-time
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