Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.
Position Summary:
The Network Support Specialist is responsible for maintaining and troubleshooting the state data, voice, video, and wireless networks. This position is governed by state and federal laws and agency/institution policy
Duties & Responsibilities:
Knowledge/Skills/Abilities:
• Strong knowledge of general networking and best practices
• Strong technical aptitude and ability to research & solve complex issues independently
• Willingness and ability to learn new skills and apply them as needed
• Ability to effectively communicate issues and resolutions to all levels of the organization
• Ability to maintain confidentiality with sensitive customer and internal information
• Willingness and ability to work from ladders and scaffolding, including heights up to 20’, indoors and outdoors
• Ability to carry equipment up to 50 lbs
General Days/Hours:
Monday – Friday
8:00 a.m. – 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance
Provide emergency 24 x 7 on-call support on a rotating basis
Other:
Please note: all position postings close at 12:00 A.M. CST on the position closing date
Training: As there is no formal training course within ITS, most training will be OTJ (on the job). The Communications Services Director will identify the individual’s knowledge areas, and will direct additional direction for areas that may need improvement or additional education, in effort to improve performance
Preferred Qualifications:
Possess a valid Driver’s License
Experience working with network monitoring tools
Two to three (2-3) years of experience in Network Administration
Two to three (2-3) years of experience working with networking equipment, specifically, including maintenance and upgrades
Minimum Qualifications:
An earned Bachelor’s Degree in Networking, Computer Science, Information Technology, or related field
E-Verify Participation Notice:
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
E-Verify Right to Work:
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
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