Arizona State University Looking for STUDENT SERVICES COORDINATOR ASSOCIATE Full Time

Student Services Coordinator Associate
Arizona State University
The School for Engineering of Matter, Transport and Energy
Campus: Tempe
77867BR

Job Description

The School for Engineering of Matter, Transport and Energy (SEMTE) is currently seeking an energetic, self?motivated individual to join its Academic Advising team. Under general direction, this position coordinates the day?to?day operations of the advising center front desk, providing excellent customer service through phone, walk?in and email correspondence with students, parents, faculty and staff, as well as provide administrative support to the undergraduate and graduate advising teams.

This is a part-time position. Monday through Friday, 30 hours per week, with minimal remote work opportunities.

Salary Range:
$15.76 – $19.71 per hour; DOE

Close Date:
19-April-2022

Essential Duties

• Answers general advising questions, providing student information about policies and procedures.
• Responds to inquiries (prospective student, current students, faculty, alumni, etc.) in a timely manner using effective interpersonal communication, critical thinking and problem solving skills and methods as appropriate to address questions and/or concerns.
• Manages high?volume, multi?line telephone, email, and customer relations management system
• correspondence.
• Hires, trains, and supervises student worker staff.
• Sets advisor appointments and maintains staff calendars; communicates with students/staff when changes are needed.
• Attends and participates in staff meetings, professional development seminars, and as member of various college and university committees.
• Effectively refers students to appropriate offices/departments at ASU.
• Works collaboratively and collegially with other academic units and service providers throughout the university and community to facilitate comprehensive student support.
• Assists with advisor workload management – ensures advisor assignments are updated weekly and workload of changes of majors and prospective students are appropriately distributed
• Corresponds with students in support of university initiatives.
• Coordinates or assists with special events planning, logistics and development of student events related to recruitment and retention.
• Oversees management of electronic filing systems.
• Assists with promoting student events and opportunities by creating and distributing flyers; assisting with maintenance of social media sites and advising center monitor.
• Provides feedback and input regarding improvement of deliver.

Minimum Qualifications

Bachelor’s degree in field appropriate to area of assignment AND two years of administrative and appropriate program experience; OR, six years of progressively responsible administrative and appropriate program experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience working in a high volume, fast?paced customer service environment.
• Evidence of extensive customer service experience.
• Demonstrated knowledge of higher education, university policies and procedures, and curricular support.
• Experience in organizing, collecting, analyzing and reporting a variety of data in written, verbal and electronic formats.
• Experience working with Microsoft Office and Google Suite applications.
• Experience in using Salesforce, PeopleSoft, Analytics, and DARS.
• Experience with Zoom and Microsoft Teams for video conferencing.
• Experience planning, organizing, and executing events.
• Evidence of effective communication skills.

Working Environment

• Activities are primarily performed in a regular, climate controlled office setting subject to extended periods of sitting.
• Use office equipment including a desktop computer.
• Lift up to 25 pounds.
• Use effective communication skills to perform essential duties.
• Work from general instructions on standard job duties and specific directions/instructions on new assignments.

Department Statement
The Ira A. Fulton Schools of Engineering on the Tempe Campus is comprised of six schools based on academic programs and research areas. The School for Engineering of Matter, Transport and Energy has a nationally recognized faculty that conducts research, instructs and mentors students, and provides service to the profession and community. 

The School for Engineering of Matter, Transport and Energy (SEMTE) is leveraging the synergy of engineering and science to develop new knowledge and technologies, and create innovative solutions to society’s most pressing
problems. Our undergraduate programs position students for roles as professional engineers or advanced studies
beyond the baccalaureate degree. At the graduate level, we provide rigorous, cross?disciplinary training and a rich
research environment, immersing our students in diverse research topics that have broad interactions among
disciplines, both within and beyond the school. Please visit our website for additional information:
http://engineering.asu.edu/semte

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

To apply please go to www.asu.edu/asujobs/ see Req Id# 77867BR