Arizona State University Looking for Program Coordinator-Writing Center Full Time

Program Coordinator-Writing
Center

Arizona State University

Academic Support Network Tempe

Campus: Tempe

95778BR

Job Description

The Program Coordinator
performs a variety of duties related to the support of the Academic Support Network (ASN) Writing Center program and Online Graduate Writing
Center and works from the Tempe campus. This position works collaboratively with a cross-campus workgroup and campus-specific team to
provide direct supervision to assigned student staff, including but not limited to hiring, training, evaluating, and managing
schedules. This position supervises assigned Program Aide(s) as needed for the program. This position will also assist in the
delivery of training content for ASN’s student workers. This position is also responsible for assisting in the deployment of
ASN’s 24/7 learning support model. This position will support student staff involvement in ASN’s 24/7 platform. This position will
work with assigned staff to provide support for the adoption of ASN’s 24/7 model. This position participates in Work+ training for
professional staff, mentors ASN’s working learners in Work+, and assists in the evaluation of ASN’s working learners according to Work+
guidelines. The Program Coordinator will be under the direct supervision of the ASN Program Manager for the Writing Center and Online
Graduate Writing Center. University College values the employee experience; as a result, University College will engage employees in active
collaboration to discuss the design of work, workspaces, and tools to improve the quality of their own workspaces.

Salary
Range

$42,017 per year

Close Date

09-October-2023

Essential
Duties

• ​​​​​​Responsible for recruiting, hiring, training, supervising, scheduling, and evaluating assigned staff,
  which may include student and professional staff
• Work collaboratively in a campus-specific team to provide support for the
  unit’s delivery of all services
• Work in a shared supervision model to manage the supervision and day-to-day functions of the
  Writing Center Program, which includes but is not limited to:
• Training new and current student staff
• Creating and managing
  student staff schedules
• Evaluating student staff performance and providing feedback 
• Helping to resolve issues
  amongst student staff and/or users
• Assisting with the scheduling and presentation of student employee training, meetings, and
  workshops
• Supporting University College’s Work+ by engaging in all aspects of the designed program including, but not limited
  to, mentorship, reflective practices, professional development and evaluation of working learners, and use of digital portfolios
• Monitoring and assessing staff through one-on-one meetings and providing staff with direction and strategies on how to become more
  effective in their position
• Help student staff develop materials for ASN’s 24/7 academic support model
• Participate
  in the design process to design services to support learners at scale using design thinking, analytics, automation, and intelligent
  systems.
• Contribute to University College initiatives to improve employee engagement in the design of work, workplace, tools, and
  processes such that we improve the quality of the employee experience and satisfaction with their work.
• Ensure the success of
  ASN’s 24/7 academic support model by monitoring student staff participation, providing ongoing feedback, and marketing resources to
  the ASU community.
• Assist with the coordination and presentation of bi-weekly staff meetings and training workshops.
• Assist with coordinating marketing events to promote services
• Serve on department committee and represent ASU and ASN at events
  as needed
• Respond to student questions and concerns
• Other duties as assigned

Minimum
Qualifications

Bachelor’s degree in field appropriate to area of assignment AND two years administrative/coordinator program
experience; OR, Six years of progressively responsible administrative/coordinator program experience; OR, Any equivalent combination of
experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired
Qualifications

• Evidence of a degree in English or any other degree program relevant to the area of
  responsibilities
• Demonstrated knowledge of writing center theory and pedagogy
• Experience working with different genres of
  writing
• Experience collaborating with faculty, staff, and/or community members
• Demonstrated knowledge of theories of
  English Language Learning/Second Language Writing
• Demonstrated knowledge of writing principles
• Experience developing and
  giving presentations
• Experience tutoring or teaching
• Experience using technology such as Canvas, Zoom, Slack, Tutortrac,
  Google Suite, Microsoft Office, and/or other web applications
• Supervisory experience
• Evidence of effective communication
  skills
• Experience working collaboratively on a team

Working Environment

• Activities are
  performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer
  mouse;
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Occasional bending,
  reaching, lifting, pushing, and pulling up to 25 pounds.
• Regular activities require the ability to quickly change priorities, which
  may include and/or are subject to the resolution of conflicts.
• Ability to clearly communicate to perform essential functions.

Department Statement

Academic Support Network (ASN) is one unit with one shared vision distributed across
Arizona State University’s (ASU) campuses and online. Using a peer-to-peer academic network, ASN supports undergraduate and graduate
students. Furthermore, ASN peer staff collaborates with students to develop shared learning experiences to enhance success. ASN is committed
to advancing social justice by creating inclusive spaces for learners, providing ongoing professional development to professional and
student staff, and engaging in a continual examination of our policies and practices. ASU is measured not by whom it excludes but by whom it
includes, and ASN is committed to supporting the charter by helping all learners succeed. Furthermore, ASN collaborates with faculty members
to develop shared learning experiences to enhance student success.

ASU Statement

Arizona State University is
a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access.
This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic,
social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the
boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the
nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than
one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA
Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or
any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety
Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and
resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the
ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods,
hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work
history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is
considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the
fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date
indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of
employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired
qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of
“equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to
one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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