Arizona Department of Revenue Looking for Tax Collector 3 at Phoenix, AZ  Full Time

Tax Collector 3’s are responsible for the collection of delinquent tax liabilities of assigned cases on behalf of the Department of Revenue. Via ticketing system assignments, tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls, emails, or other means of contact to negotiate payment plans and/or enforce collection activities. All work is to be completed while educating taxpayers and promoting voluntary taxpayer compliance.

This position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Service Delivery
-Engages in Inbound and outbound communication with taxpayers via phone call, email, or other means to resolve delinquent tax liabilities, as assigned
-Assist and answer questions/inquiries from taxpayers
-Refer and/or escalate taxpayer grievances to designated departments or unit leads/supervisors
-Keep record of interactions/transactions and record details of the inquiry and the actions taken
-Contact customers to respond to inquiries and/or to notify them of results or actions taken by the agency
-Obtain and examine all relevant information to assess the validity of inquiries
-Educates taxpayers and promotes voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
-Conducts case research, locates returns, and audits records, as assigned
-Negotiates payment arrangements for delinquent tax liabilities

Collection Enforcement
-In accordance with ARS Title 42, initiates administrative enforcement to include the filing of tax liens, issuing of levies for rights to property, referring cases to the Order to Show Cause hearings, filing of complaints for suspension/revocation of Registrar Contractors licenses, filing of affidavits of tax deficiencies with the Arizona Liquor Board and Control, and filing liens with AZ MVD
-Issues subpoenas to obtain and verify financial information, determine abatements, administrative enforcement, and cases referred to the Attorney -General’s Office for civil proceedings
-Files all public documents in statutory required locations
-Confers with attorneys on complex case issues, as needed

Agency/Department Compliance & Continuous Improvement
-Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
-Actively contributes to team and individual effectiveness through the following: –
-Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
-Completes all required training in a timely manner.
-Participates in assigned work teams as appropriate.
-May complete periodic metrics, projects, huddle boards and reports as requested.
-Prepares for and actively participates in 1:1 coaching with supervisor
-Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Requirements
Education & Experience
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.
Minimum one year of related experience

Licenses & Certifications
None required

Knowledge/Understanding
-Basic knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations
-Basic knowledge and understanding of tax collection enforcement rules and regulations
-Knowledge of investigative and research techniques
-Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS
-Knowledge of tax filing requirements and supporting documentation necessary to process tax returns

Skills
-Strong communications skills, to include verbal, written, and active listening with the ability to convey tax-related information in layman’s terms
-Effective organization and time management skills with the ability to make measurable progress on multiple priorities
-Strong interpersonal skills and demeanor
-Strong negotiation and persuasion skills
-Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as Gmail, -Sheets, Docs, and Drive
-Proficient in the use of tax reporting systems

Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background c-check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to read, interpret, disseminate, and apply complex and comprehensive tax related information, laws, policies, legislative proposals, and contractsAbility to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions
-Demonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a team
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
-Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands
In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
No substantial exposure to adverse environmental conditions (such as in typical office or administrative work).
If completing work remotely, must perform job duties in a dedicated, secured space with internet access

Experience with Continuous Improvement, Six Sigma and/or LEAN
Experience in a tax collection program or customer service experience emphasizing administrative and judicial collection enforcement

The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950. Requests should be made as early as possible to allow time to arrange the accommodation.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

If you have any questions, please contact the ADOR Human Resources office at [email protected] or at 602-716-6950 for assistance.