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Software & Technology
Apple Hiring for Senior Program Manager – Digital Customer Journeys Job at Alameda, CA Full Time
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Summary
Posted: Oct 4, 2022
Weekly Hours: 40
Role Number:200430463
Here at Apple, we don’t just create products — we build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Join the Apple Retail Online Digital Experience and Merchandising team, and play a leading role in defining the experience and digital journey for customers navigating our Apple Online Store. The ideal candidate is customer-centric and able to set a clear vision for an outstanding experience. They are adept at simplifying the complex, collaborating across a highly matrixed organization, and have a highly strategic mindset, while also being willing and able to roll-up their sleeves and execute. They will possess strong analytical skills, be adept at project management, and have deep retail industry knowledge.
Key Qualifications
- High attention to detail and obsesses over customer experience
- Proactive self-starter; solutions-oriented with excellent analytical skills and data-driven decision making.
- Ability to collaborate cross-functionally and globally to leverage knowledge to gain competitive advantage. Proven ability to positively influence people across all functional areas of an organization.
- Builds bridges and fosters relationships; comfortable being a key point of contact and subject matter authority
- Outstanding ability to problem solve, develop creative solutions, and work through ambiguity to define clarity, while maintaining an attention to detail.
- Deep knowledge of the global retail industry and digital commerce trends.
- Excellent verbal and written communication skills; demonstrated success building consensus for an innovative and bold vision, including presenting to executives.
- Proficient in Keynote and capable of crafting compelling, data-driven direction and storytelling.
- Experience in monthly payments, upgrade, ownership, loyalty programs a plus
Description
The Senior Program Manager – Digital Customer Journeys, will be working as part of a core cross functional team; responsible for evolving and implementing the strategic vision and end-to-end customer journey experience for the Apple Online Store. In this role you will be responsible for defining how customers navigate, learn, shop, configure, and purchase products across web, mobile, and app experiences. You will help shape and transform the strategy and experience of our shoppers – taking into account global industry/shopper trends, consumer behavior, technology improvements, product considerations, and Apple core values. Author briefs and cultivate strategic business priorities, while also influencing key partners and cross-functional partners to deliver against those needs to hard deadlines. Size business opportunities and tie to overall Retail Online vision and business plans, developing multiyear plans to support. Identify issues, form hypotheses to analysis – synthesizing conclusions into recommendations and business cases to help implement change. Collaborate with cross functional teams (Product Management, Product Marketing, Marcom, Retail Trends & Insights, Retail Customer Care, Engineering, Stores, Channel and other Apple teams) to ensure we provide a seamless omnichannel experience throughout a customer’s Apple journey.
Education & Experience
Education BA/BS or equivalent experience desired, MBA a plus
Additional Requirements
- 8-10+ years of experience in digital, retail, and/or other related commerce.
- Prior experience in customer journey definition, upgrade programs, and/or strategy roles a plus.
- Regular meetings with peers in Asia and Europe during overlapping business hours.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $135,000 and $242,000, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
