Apple Federal Credit Union Hiring for Internal Communications Manager at Fairfax, VA  Full Time

Why Join Apple?

Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.

Additional Workplace Highlights:

• Named Top Workplaces by the Washington Post 2023
• Named Top Workplace USA 2023
• Named American Banker Best Credit Unions to Work For 2022
• Diverse, friendly work environment, progressive management staff
• 21 branches in Northern Virginia with easy commuting distance

Role:

Under general supervision, the Internal Communications Manager supports strategic communications that enhance the Apple FCU brand and culture while driving employee engagement. The position will plan, prepare and deliver corporate messaging, communications and programs that inform, influence and inspire employees. Will serve as primary content and process owner of the organization’s intranet homepage. Network internally and actively participate in meetings, events, etc., to source new communications opportunities and help spread awareness and information across the company. Collaborate with various departments to ensure the timely and accurate dissemination of information, engage employees, and promote a positive organizational culture. Performs duties and responsibilities in accordance with the Apple Way principles (Team Up, Serve With Purpose, Challenge Yourself and Own It). Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other job duties as assigned by the VP of Marketing and Communications, Chief Marketing Officer, or Director of Marketing & Communications.

Essential Functions & Responsibilities:

• Develop, write, design and distribute content across multiple channels, including, but not limited to, emails, SharePoint-hosted intranet, internal collateral/presentations, digital signage, and other materials. To drive engagement, ensure the quality, consistency and standardization of messaging. Drive the successful launch of mass email distribution and tracking platforms as well as implementing strategic initiatives and best practices.
• Research, build and maintain internal communications playbook, and foster relationships across the organization to help advance strategic priorities and initiatives, Enterprise/Local projects, product/service changes, etc. Operate strategically, advising partners of the most effective communications style and channels to achieve their goals while balancing the resource constraints of a small team. Coach staff on authoring, reviewing and approving content in-line with Style Guide and AP writing style. Development and continued enhancement of internal communications roadmap including organization-wide communications and meeting calendar.
• Measure and evaluate the effectiveness of internal communication initiatives, using analytics indicators and feedback from employees.
• Monitor and evaluate communication effectiveness and identify improvement opportunities. Contribute fresh ideas on reaching employees through various communications channels and tactics. Launch intranet applications and improvements to grow employee engagement and interactivity with intranet and connecting channels.
• Provide support to key organizational programs such as public corporate awards recognition communication, Apple Way, ANEW orientation program and Town Hall corporate meetings. Stay updated on industry trends, best practices, and emerging technologies in internal communication.

Skills & Qualifications:

Experience: Five (5) or more years of experience in communications, marketing, or related field. Work experience should include internal communications, employee relations and DEI. Superior writer, editor and proofreader. Experience in visual communications, including creating and editing in Adobe Creative Suite preferred; portfolio of work requested. Experience in CMS/Intranet platform editing, page builds and content structure. Experience in mass email distribution systems and ability to build templates and content blocks as well as distribution list sends and organization. Working knowledge of Jira and marketing project systems (such as Monday.com) preferred. Ability to build graphics and content via Canva elements and templates.

Education: Bachelor’s degree in Communications, Marketing, English, Human Resources or related field required.

Interpersonal Skills: Empowered and confident, with the ability to provide strategic communications advice to stakeholders from all backgrounds, education levels and skill sets in all settings (i.e., public speaking, 1:1 dialog). Innovative, organized, and self-motivated with a keen interest in driving strategic messages equitably throughout the company. Ability to work independently with a high degree of accuracy and attention to detail, and to interpret and condense complex information in a user-friendly manner.

Other Skills: Strong time management and ability to handle multiple priorities and deadlines simultaneously and effectively with a high degree of follow-through and attention to detail. Experience with all Microsoft Office programs including MS Teams and SharePoint. Salesforce Marketing Cloud, CMS applications, Canva, Adobe Creative Suite and Monday.com experience preferred.

Physical Requirements: The ability to lift 25 lbs. and utilize standard office equipment including, but not limited to, PC, copier, phone, etc.

Work Environment: Ability to function in a financial institution, hybrid work environment.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.

As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

All selected candidates will be subject to credit and background checks to determine employment eligibility. ***