American Water Hiring for Learning Systems Admin Job at Camden, NJ Full Time

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.

Our teams are committed to customer service, operational excellence and delivering high-quality, reliable drinking water and other water-related management services.

Our primary business involves the ownership of water and wastewater utilities that provide water and wastewater services to residential, commercial and industrial customers, treating and delivering more than 1 billion gallons of water per day.

Primary Role

The position is a hybrid position which will require you to work 3 days at our Camden , NJ office and 2 days from home. The successful candidate will be responsible for system and content administration in American Water’s LMS system to ensure it meets American Water’s business needs The Learning Systems Admin provides technical leadership in support of American Water’s learning management system (LMS), referred to as LEARN, and other learning and development technologies. This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions. The Learning Systems Admin oversees the installation of all system updates and upgrades, as well as tools and software integrated with LEARN. In addition to administration of the LMS, this role is responsible for delivering employee learning analytics and data visualization. Also responsible for user management, content management, troubleshooting, tracking and reporting for stakeholders to include Compliance.Key Accountabilities

• Administrate and operate SuccessFactors LMS (LEARN) to administer, document, track, report and deliver educational courses and/or training programs for all American Water organizations and functions
• Identify LMS solutions that meet the needs of our internal stakeholders
• Manage LMS challenges or unexpected issues as a liaison with stakeholders
• Oversee LMS updates, upgrades, and integrations
• Collaborate with training coordinators to determine, document, and communicate best practices and improvements
• Work closely with L&D team, training coordinators and key business partners to understand, align and recommend business process & systemic improvements/optimizations to ensure efficiency of learning programs and initiatives.
• Advocate awareness and adoption of LMS capabilities
• Support the Learning & Development team with LEARN program design along with tracking and reporting for stakeholders
• Test program capabilities and completions of SCORM content
• Assist with development and oversight of content management repositories
• Generate custom reports, analytics and learning data visualization through utilization of AW’s reporting and data visualization tools (ex. SF Canvas reporting, People Analytics, QuickSight)
• Serve as the Subject Matter Expert on new learning and employee development technologies/solutions to advise & make recommendations on best/leading platform practicesKnowledge/Skills
• Systems administration & implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, orientation, and support.
• Skilled at root cause analysis, problem solving and decision making to resolve systemic issues.
• Ability to work independently and take initiative to find/develop solutions for business requirements.
• Ability to work in a fast-paced dynamic environment with in-person and virtual teams a must.
• Ability to facilitate and lead complex discussions in a mixed technical and business team environment.
• Ability to ability to configure learning programs and courses in an LMS
• Ability to create, run and distribute standard and custom learning reports
• Ability to troubleshoot SCORM content
• Exemplary customer service skills; ability to analyze needs through soliciting, evaluating and acting upon stakeholder feedback.
• Deep desire to learn and expand depth of knowledge.
• Creates new, better, or unique ideas or way of doing things; introduces new ways of looking at problems; takes a creative idea and puts it into practice; encourages diverse thinking to promote and nurture innovation
• Flexible and adaptive to changing business environment and stakeholder priorities
• High integrity and ability to maintain confidentiality and build trust
• Must be knowledgeable in SCORM
• Knowledge of SAP’s SuccessFactors preferred
• Working knowledge of business intelligence tools and data query tools Familiarity with O365 Power Suite (Power App, Power Automate, Flow, Forms) preferred
• Strong business acumen
• Experience administrating/managing other SuccessFactors modules a plus.
• Knowledge of mobile operating systems IOS and Android a plusExperience/Education
• Bachelor’s degree in Computer Science, Information Systems, HRIS systems or equivalent relevant work experience.
• 3+ experience in LMS technologyCertifications & Licenses

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Current LMS administration or SFX certification(s) preferredTravel Requirements

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Up to 10% travel as requiredWork Environment

Modern day professional office environmentCompetenciesChampions safetyCultivates innovationCollaboratesCustomer obsessedDrives ResultsNimble learning