American Roller Company, an industrial powerhouse seeks a Customer Service Representative to join our team on our corporate campus in Union Grove. American Roller is a mid-level industrial manufacturing company heavily engaged in web processing. We are a direct manufacturer of roller cores, covers, and coatings used in over 50 markets. American Roller has 6 US sites and international presence.
** This is a hybrid role**
Position Description
The Customer Service Representative is a key member of the sales and marketing organization within American Roller. This position is part of a cross-functional team that is paired with individual Account Managers and territories to represent the entire sales capability of American Roller. This position is multi-faceted and spans the range of providing technical quotations for purchase, order management procedures for contract execution, and personal one-on-one contact with customers via phone, email and potentially visits to maximize the Customer Experience in working with American Roller.
In doing so, the Customer Experience Specialist is making important business decisions with respect to pricing, discounts, and approvals with respect to quotes and orders.
Essential Functions:
Manager, customer, or prospect. Follow up on quotes and target accounts in combination/support of Account Managers
Experience
Job Type: Full-time
Pay: $21.00 – $25.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Application Question(s):
Experience:
Work Location: One location
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