American PERMALIGHT, Inc Hiring for Order Entry Specialist (No Remote) Job at Torrance, CA Full Time

Are you searching for an Inside Sales, Customer Service, and Order Fulfillment Specialist position within a stable company that provides the opportunity to further your career? If so, you might be the candidate we are searching for.

Our ideal candidate has previous Inside Sales, Customer Service, and Order Fulfillment Specialist experience, possesses a growth mindset, is coachable, and committed to helping our organization reach even greater levels of success.

Life Safety experience is not required as we provide detailed training, but we are searching for a candidate who is seeking a long-term position within a reputable organization.

About Our Company

American PERMALIGHT, Inc. is a leading manufacturer of Photoluminescent Safety Products, Foam Guards, and Professional Offerings & Services. We have been in business for over 34 years and specialize in Photoluminescent Egress Path Markings, Printable Substrates, Masterbatch, EXIT Signs, and a variety of Safety Foam Guards. Our most recent customer-facing category is a service-based offering that provides Virtual Education Sessions, Online Marketing Opportunities, Comprehensive Material Takeoffs, and PERMALIGHT Certified Partner Programs. In short, we, directly and indirectly, help save people’s lives.

The Order Fulfillment Specialist position at American PERMALIGHT, Inc. is a customer facing position and will report directly to the General Manager and CEO.

Core Responsibilities:

The typical day/week as the Order Fulfillment Specialist at American PERMALIGHT, Inc. will consist of executing a variety of sales and support activities that include but are not limited to:

Inside Sales Functions

Existing Business

· Cultivate existing business relationships

· Contact existing customers (previous customers) to identify appropriate contacts, qualify and drive leads through the sales pipeline

· Respond to RFI, RFP, RFQ from existing customers

· Listen, uncover, consult, and recommend services and products

· Keep new existing business contact information up-to-date in our CRM and additional tracking systems

· Reach a predetermined call quota and revenue goal for existing business

New Business

· Hunt for New Business Leads

· Reach out to prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline

· Respond to RFI, RFP, RFQ from new leads

· Listen, uncover, consult, and recommend services and products

· Keep new business contact information up-to-date in our CRM and additional tracking systems

· Reach a predetermined call quota and revenue goal for new business

Order Processing and Customer Service Functions

· Process inbound orders

· Enter purchase orders into QuickBooks

· Utilize UPS WorldShip, FedEx Tracking & Locations, and preferred Freight Carriers to process order shipments

· Process incoming payments in QuickBooks

· Process credit card payments and email receipts to customers

· Answer inbound phone lines and online chat

Warehouse and Special Project Functions

· Back up the Warehouse Associate position (Might be expected to lift up to 60+ pounds)

· Perform a team lift on products that require multiple team members

· Pick, pack, and ship orders if/when necessary

· Prepare sales sheets and sample kits

· Perform physical inventory counts and cross reference them with our electronic count

· Maintain safety precautions at all times

Ideal Candidates Will Have the Following Requirements:

· Willingness to reach assigned targets

· Motivated to exceed expectations and help our organization grow

· Must be organized and can multi-task

· Comfortable working in a fast-paced, dynamic environment

· Must be professional and can take initiative

· Can meet tight deadlines with a high level of accuracy

· Enthusiasm to improve daily

· Must be well-spoken and able to communicate verbally/electronically

· Possess the ability to prioritize tasks and possess strong attention to detail

· Strong business acumen and ability to make an immediate impact

· Previous CRM experience

· Proficient Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint, To Do)

Compensation: Base pay + Performance-Based Bonus (Determined by Individual and Company Performance)

The work schedule is typically Monday – Friday 8:00 A.M. – 5:00 P.M. but this position could require more than 40 hours a week.

This is an in-office position that reports to our office in Torrance, CA.

Perks of Working at American PERMALIGHT

· Work for a reputable organization in the life safety industry

· Eligible for Performance Based Bonus

· Excellent Health Benefits

· Great Team Environment

· New office

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 – $20.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Inside sales: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Business development: 2 years (Preferred)
• Cold calling: 2 years (Preferred)
• Account management: 2 years (Preferred)
• Order entry: 2 years (Preferred)
• Order fulfillment: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)
• Microsoft Outlook: 2 years (Preferred)
• Microsoft Teams: 2 years (Preferred)
• Microsoft To Do: 2 years (Preferred)
• CRM software: 2 years (Preferred)
• QuickBooks: 2 years (Preferred)

Work Location: One location