Amazoncom Services Inc Hiring for Associate Partner, HR at Charleston, TN  Full Time

The Amazon PXT team is seeking an Associate Partner who is obsessed with delivering an exemplary associate experience with every interaction. Successful candidates will be approachable, action-oriented, flexible problem solvers with great verbal and written communication skills and exceptional attention to detail. Associate Partners provide friendly and welcoming HR support to our associates regarding a broad range of benefits, policy and payroll topics while maintaining an appropriate level of confidentiality. This is a great time to join a growing team with ample opportunity to expand your professional skills while making a positive impact for our associates each day.

Key job responsibilities
– Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner

– Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues

– Enter and review associate data within HRIS and payroll systems timely and accurately

– Provide subject matter expertise to associates and leadership on people practices, systems, and resources

– Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.

– Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools

– Draft and distribute communications to associates and leaders

– Plan, coordinate and implement associate activities that create an inclusive environment

– Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA

Amazon Operations is a 24/7 environment and shifts may change due to business needs. Ability to work flexible schedules, including weekends, evenings and rotating schedules based on business needs is needed for this role.

A day in the life
PXT (HR) has over 50 systems we utilize on a daily/weekly basis. The ideal candidate would be able to readily navigate different computer software systems, able to effortlessly adapt to a diverse environment, handle tense/stressful situations with professionalism, adhere to strict deliverable timeline, be intrinsically motivated and highly self-sufficient. Multi-tasking, flexibility and adaptability will be key attributes to being successful in this role.

We are open to hiring candidates to work out of one of the following locations:

Charleston, TN, USA
– High school or equivalent
– Experience in confidential environments
– Knowledge of Microsoft Office products and applications (especially Excel)
– Speak, write, and read fluently in Spanish
– 1+ years of exposure to Human Resources functions
– Ability to maintain strict confidentiality regarding payroll, benefits, and associate issues
– Intermediate skills in Microsoft Excel including the ability to use the following functions: pivot tables, vlookups and formulas
– Human Resources or Customer Service training and experience including outstanding interpersonal skills, ability to display patience and helpfulness at all times
– An Associate’s degree from an accredited college
– Ability to handle and prioritize multiple projects and deadlines
– Flexibility in work schedule (uncommon days of the week) and able to work mids/nights.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.