Alternative Transportation Systems (ATS) Hiring for Director Of IT Transit Operations Job at Arlington, MA Full Time

The position is charged with the responsibility of supporting the operational and IT functions of daily passenger transit service. Additionally, performs the scheduling function and the dispatch function as needed. This position works to optimize efficiency and maximize use of resources. The purpose of the the position is to manage the IT operational resources necessary to deliver on time, safe, efficient service to passengers. This position acts as a liaison to drivers. Lastly, the position serves to provide the COO and General Manager with accurate, timely operations functionality and information.

Summary of qualifications:

· Ability to utilize transportation management software system support the assignment of routes and pick/ups.

· Exhibit clear, concise written and verbal skills.

· Present a friendly, helpful, knowledgeable demeanor to internal and external associates, vendors, and others.

· Handle incoming telephone calls and other matters promptly and professionally.

· Monitor on-time performances.

· Analyze and report daily stats.

IT Duties & Responsibilities:

• All data, portals, hard drives and points of access are protected, secured and monitored.
• Provides compliance with all required contractual, federal, state and local requirements and regulations. Coordinated 3rd party testing protocol and frequency calendar.
• Works with 3rd party vendors to conduct monthly risk evaluations and inspects systems, software and peripheral services for assessment of loss potential.
• All matters are properly logged, investigated, prioritized and resolved. Resolutions should be documented in an indexed file.
• Ensures the performance of existing applications by creating, maintaining, and enforcing standards/procedures for technical solutions.
• Supports operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations.
• Produces detailed time line for each application release and implements effective project control by monitoring the progress of the software release and reporting the status.
• Prioritizes the work load.
• Reviews all designs, code and unit test plans where applicable.
• Approves all business requirements prior to the IT technical solution implementation.
• Participates in all hardware and software evaluations and maintains vendor contracts.
• Represents the IT function at customer review meetings when appropriate.
• Directs educational development programs for her/his staff.
• Performs liaison duties between users, operations, and programming personnel in the areas of systems design, modifications and/or trouble shooting.
• Performs budget administration and conducts interviews and makes recommendations for division new hires, consultants and/or replacement personnel.

Reports, Data and Vendors:

• Create and run ad-hoc reports on the appropriate platforms for performance, trip information, and verification. Perform analysis as needed for management to better interpret data.
• Maintenance of Data Integrity. Clean out the database for duplicate profiles using the SQL console, and delete expired routine trips.
• Ensure continuous up time on the computer system. This includes, but is not limited to, troubleshooting system hiccups and service stoppage, escalating the situation to hardware/ software providers, training/assisting staff with the proper use of hardware, software and peripherals.
• Train and on-board new employees with the equipment needed to perform the work. This includes, but is not limited to, provisioning new tablets, phones, laptops, workstations, as well as creating log-in credentials and access control. Push out content via MDM (mobile data management) system.
• Work with IT vendors for telecommunications, software, hardware, and infrastructure to ensure high-quality, continual service within a desired budget. Create project guidelines that align with the vision of the greater company management to improve operations through the use of technology.
• Maintain inventory of all devices issued to staff. Devices include computer equipment, laptops, tablets, phones, chargers, etc.
• Support the maintenance of web server and website. Liaising with web host to ensure the proper running of website.

Education and Experience:

· Bachelor’s Degree or equivalent knowledge in Business Administration, Logistics, or Transportation.

· 1-3 years of work experience in transportation, Logistics, Analytics, or IT.

· Intermediate knowledge of trip dispatching and scheduling

· Understands beginner concepts in scripting tools, especially SQL, Python/JavaScript

· Proven experience dealing with state and local government safety requirements.

· Cost control and financial/budget experience.

· Reduce overtime hours by 10% per month. Target is 0 hours of overtime.

· Provide oversite to dispatch operations center

Salary: To commensurate with experience

Job Type: Full-time

Pay: $60,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: One location