Alpha Net Consulting LLC Hiring for IT Help Desk Job at Houston, TX Full Time

Position: IT Helpdesk

Location :Remote

Type: Long Term Contract

Responsibilities:

• Technical Support function – Should be flexible to work in different shifts. However, flexibility is preferred to work in a 24/7 environment if and when needed.
• Provide phone-based customer technical support for client devices (hardware and the accompanying software) and web-based software and desktop applications
• Provide installation assistance for customer desktop/web-based software, including database setup.
• Provide technical support to users.
• Background with Technical Support, customer service representative, CSR, IT support, ServiceDesk, Customer Service, helpdesk, desktop support, deskside, call center is a huge plus.
• Work with customer or their IT department to ensure readiness, installation support, and troubleshooting
• Ability to effectively prioritize and make decisions
• Needs to be comfortable with dealing with software and pick up concepts quickly.

Job Types: Full-time, Contract

Salary: $15.00 – $17.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote