Alpha Industries Inc Hiring for Customer Service/Account Operations Associate- Wholesale – Majority Remote Work Job at Reston, VA Full Time

Since 1959 Alpha Industries has designed and sold high quality, military-inspired outerwear that remains true to its heritage. The authenticity of the brand’s top styles, the MA-1 Flight Jacket and the M-65 Field Coat, have kept Alpha Industries at the forefront of fashion. We have a global brand, sold in every major market around the world. We collaborate and work with a long list of the very best brands and designers. We actively engage with, and have huge ambitions to be at the very forefront of streetwear and youth culture.

Alpha Industries offers a casual, family-friendly work culture. You’ll be joining a passionate team that works hard to deliver on our brand mission and to ensure that our customers have a positive experience with our clothing.
For more information, visit www.alphaindustries.com.

The Sales Operations/Account Services Associate works directly with our sales manager/sales team to support wholesale customers. The Sales Operations/Account Services Associate will assist in all aspects of the supply chain and work with our wholesale accounts by processing orders and maintaining the order bank, coordinating shipments and logistics, along with providing product availability and order status. This role is responsible for providing superior account service.

This position will be primarily working remotely, it will work from the Reston office 1-3 days per month.

ESSENTIAL FUNCTIONS:

• Communicate daily with the sales team and wholesale accounts by phone and e-mail regarding various aspects of the supply chain including orders, product availability, shipment status, pricing, returns, credits, and other vendor requirements
• Perform day-to-day activities including ad-hoc reporting, order processing, logistics, utilizing vendor portals, price discussions, invoices, returns and credits, and calendar adherence
• Coordination with the distribution center to communicate shipments, delivery expectations, routing guides, etc. to ensure that orders are shipped by the appropriate deadlines and meet vendor requirements
• Works cross-functionally with various departments including sales, planning, shipping, accounting, and product
• Manage the B2B site: updating imagery seasonally, tracking inventory levels, creating line sheets, and other maintenance as needed
• Track inbound PO’s and communicate any shortages, calling out risk for open orders
• Monitor email and various vendor portals to ensure timely responses
• Maintain all customer data including customer cards in our ERP system, vendor portals, vendor and routing guides, shipping instructions, discounts, customer contracts and agreements, and any other relevant account information
• Respond to a variety of consumer inquiries, resolve issues, answer questions and direct consumers to the appropriate resolution channel as needed
• Understand our product line which includes our brand story, product details, etc.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to multi-task, prioritize, manage time effectively, and function in a fast-paced environment
• Must be Microsoft Office proficient (e.g., Excel, Word)
• Demonstrates problem solving abilities and a high degree of accuracy and attention to detail
• Have excellent written and verbal communication skills
• Must possess strong interpersonal and organizational skills
• Previous experience in customer support in wholesale, e-commerce, retail, or other related fields is preferred
• Ability to work well in a team environment as well as independently
• Must be technically capable and adaptable
• Customer and client focused
• Ability to adapt and respond to a variety of customers
• EDI experience a plus

EDUCATION & EXPERIENCE

• Bachelors or equivalent work experience
• 3+ years of customer support experience

Additional Information

Alpha Industries offers competitive pay, employee discounts and outstanding benefits package. Alpha Industries’ corporate headquarters is located in Reston, VA, Sales and Marketing located in New York, NY and Distribution Center in Knoxville, TN. Alpha Industries is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To learn more about a rewarding career with Alpha Industries, please visit our website at www.alphaindustries.com.