Alliance of Professionals & Consultants Inc Hiring for Application Support Analyst – Operations Job at Denver, CO Full Time

Our client is actively seeking a talented Application Support Analyst – Operations. This position is on-site in downtown Denver, CO and may require up to 5% travel. This is a 6-month contract opportunity with the possibility for extension or to go permanent with our client.

Job Overview:

Supports line of business applications by analyzing and resolving issues, evaluating requests and coordinating between users, other Information Technology functions, and vendors. After power users and Help Desk, is the next line of support, and is expected to provide detailed expertise in the specific applications assigned. Will be involved in patch evaluation, vendor provided fixes, minor and major upgrades, and implementations.

Job Responsibilities:

• Support the end users for the assigned business applications, including training, resolving issues and recommending and implementing solutions.
• Administer application configuration, security, licensing, and renewals.
• Understand and administer tools supporting the application.
• Provide support for integration with other applications, including Application Programming Interfaces (API), scripts, etc.
• Provide internal controls information, including controls for Sarbanes Oxley (SOX) designated applications, to the compliance team.
• Manage vendor relations from the technical perspective and utilize the vendor and other support options to resolve issues that are beyond internal application expertise.
• Coordinate changes through the change control process, including testing & obtaining signoff from business and Information Technology approvers, and monitor implementation and impact of changes.
• Understand the applications roadmaps and understand the positive or negative impacts of implementing changes.
• Understand the infrastructure architecture and how the applications interact with it.
• Work closely with each of the other groups in Information Technology, to provide the best possible application delivery and support to the end user community for the assigned applications.
• Responsibilities during off-hours, as needed.
• Perform other duties as assigned.

Requirements:

• Associates Degree in Computer Science or a related field of study; or two (2) years of experience providing direct support to end users of technical applications, help desk or other.
• Experience with Wellview and Merrick.
• Ability to communicate clearly in verbal and written form with both non-technical users and technical Information Technology functions and vendor support.
• Ability to evaluate issues and drive to the most appropriate resolution.
• Ability to manage multiple tasks.
• Ability to learn applications from both a technical support and users’ viewpoints.
• Basic understanding of computer equipment and peripherals.
• Occasional field location visits may present more strenuous exertion than office work, like walking around a field location and interacting with the user community located there.
• Minimal domestic travel may be required to other locations.

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Preferred Qualifications:

• Bachelor’s Degree in Computer Science or related field of study; or four (4) years of direct experience with either the assigned applications or applications with similar functions.
• Training certifications for the assigned business applications.

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Job Requisition #36506

A reasonable estimate of the pay range for this role is $65.00 – $85.00 per hour.

The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels.

Meet APC
Company – Staffing – 501 – 1000 employees

APC believes that the workplace should be fun and enjoyable. Join our team today and ignite your career!

APC is a professional services organization focused on engaging people and positively impacting lives. As professionals serving professionals, we take pride in providing our employees with the highest level of customer service and support, creating meaningful, fulfilling and rewarding experiences every day.
APC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status.