Allentown LLC Hiring for West Coast Service Technician at Allentown, NJ  Full Time

Position Summary:

Provide In-Field Service, nationally and assist with the management of company strategy of building and maintaining excellent business relationships with our client base through the offer of world class technical services. The technical service is composed mainly of these activities:

• Equipment installations
• Emergency calls
• Preventative maintenance calls
• Development of Preventative Maintenance Contracts
• Spare parts sales
• Spare Parts Inventory Control
• Technical support to customers and internal functions.
• Support business growth opportunities and value creation for the Company by positioning Technical Service as a partner
• Direct the technical service department including the field service technicians, technical managers, and administrative staff.
• Work closely with colleagues based at our factories in Italy and Spain to keep them informed of developments, issues and trends in North America while implementing technical solutions.

Responsibilities:

• Travel extensively to interact and build relationships with third party field technicians, customers, sales account managers and to our factories as needed.
• Work with the service team consisting of both employees and third parties, localized across USA and Canada.
• Excellent interpersonal skills (Excellent verbal and written communication skills are required) she/he will work in close co-ordination with project management, commercial team, International Group functions and customers.
• Ability to document equipment failures to be addressed by manufacturing, understanding the relationship problem/cause/solution.
• Oriented to the value creation:
  • Time and resource management of service activities and projects
  • Installation planning and coordination, retrofits and customer training
  • Spare parts management: identifying the range, type, quantity, price, delivery.
  • Preventative maintenance management: propositions, contracts, operative management
• Helps build, train 3rd party service support companies.
• Aids with updating service & training documentation, performing on-site customer and 3rd party service training sessions.
• Coordinate the installation calendars and resources together with the project management team.
• Quality control the work performed by the department to ensure client needs are satisfied.
• Carry out tasks completed to time and designated service standards.
• Work with the Director of Capital Equipment Division and Senior Management team to make strategic decisions to maintain and improve the business position in the marketplace.
• Work with the material management group on suggested inventory levels for spare parts.

Essential Skill and knowledge:

• Located in Central California
• Excellent and proven technical background, Steam Sterilization and Industrial Washing processes considered a plus.
• Electro-mechanical; knowledge of fluids, electrical and HVAC as well as ability to diagnose PLC controls
• Strong organizational and time-management skills
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written),
• Working knowledge of Microsoft applications and outstanding customer service.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Short Term Disability Insurance
• Paid Vacation
• 401(k) Retirement Plan with company match

EOE/AA/M/F/Veteran/Disability