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Alera Group Hiring for IT Support Engineer Job at Cambridge, MA Full Time
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Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?
Alera Group, Inc. is seeking an IT System Support Engineer to join their team.
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?
If that is what you’re looking for, this is your chance to be part of an amazing organization!
This position has the primary responsibility of resolving top tier tickets and working alongside the networking team. In this role, successful candidates need to be organized, energetic, have a strong customer service personality, be well versed and experienced in Windows & Server environments including networking. Ideal candidates will also have Office 365/ Azure experience. Candidate must be able to work well in a cohesive team and have a drive to grow in knowledge and responsibility.
Responsibilities
- Resolve escalated tickets by providing technical support for users via phone, email and remote support
- Administer & support Active Directory and Office 365 environment.
- Resolve workstation, network, software, and operating system issues.
- Document resolutions and disseminate solutions to peers.
- Work closely with network and systems administrators on advanced projects.
- Evaluate new technology and provide feedback.
- On call as part of a rotation to respond to emergencies.
- Local travel required.
Qualifications
- 4+ years’ experience as a Desktop Support/Help Desk/Service Desk/Networking
- Possess a certification such as MCP in Windows 7, 8, 10, or 11, Network+, Cisco CCENT/CCT or Microsoft/Office365 related exams is preferable.
- Active Directory and Office365 admin experience.
- Troubleshooting Windows Server operating systems both physical and virtual.
- Strong understanding of DNS, DHCP and other related network technologies & equipment
- Logical thinking and demonstrated exceptional problem-solving abilities
- Exceptional customer service skills
- Excellent verbal, and written communication skills providing clear, detailed documentation.
- Adapts to change and new processes in a fast-paced, ever-changing environment with enthusiasm.
- Able to work independently and see projects or issues through to completion.
- Reliable means of transportation for travel.
- Must be comfortable dealing with all kinds of people in a team environment and have a desire to provide exceptional customer service.
- Associates degree required; Bachelor’s degree preferred.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you’re a California resident, please read the California Consumer Privacy Act prior to applying.
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