Aledo ISD Hiring for Helpdesk Technician Job at Aledo, TX Full Time

• High school diploma or GED.
• Special Knowledge/Skills:
• Broad knowledge of computer hardware and software applications.
• Knowledge of various operating systems (Windows, Macintosh).
• Knowledge of software used to develop spreadsheets, databases, and do word processing.
• Ability to detect and resolve technical or technology-related problems.
• Excellent organizational, communication, and interpersonal skills.

• At least 5 years of work experience in technical support position.

• Receive phone calls and work cooperatively to assist end-users to resolve problems and use software and hardware. Communicate with software and hardware vendors to resolve end-user problems.
• Communicate with programmer/analyst to detect and resolve end-user problems with internally developed applications and database management.
• Technical Support
• Process technology-related work orders and assign priority to work orders. Evaluate and recommend technology-related repairs and costs. Arrange for contract repairs for work that cannot be performed by district staff.
• Analyze and identify trends in issue reporting and devise preventative solutions.
• Records and Reports
• Maintain phone log records and use data to identify areas for improvement including training and maintenance support.
• Track all software materials and licenses, performing routine inventories and filing.
• Compile, maintain, and file reports, records, and other documents as required.
• Other
• Comply with policies established by federal and state law, State Board of Education rule, and local board policy.

• May be responsible for on-site leadership of computer technicians.

• Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals.
• Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting.
• Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching.
• Lifting: Moderate lifting and carrying (up to 44 pounds).
• Environment: Occasional prolonged and irregular hours; occasional districtwide travel; May be required to be on-call 24 hours a day.
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress.

About Aledo ISD:

Aledo Independent School District is a K-12 public school district, located in Parker and Tarrant Counties. AISD is a fast-growth district and one of the top-rated public school districts in Texas with more than 6,500 students and 850 employees.The district has six elementary schools along with an intermediate, middle, 9th-grade campus, high school, and a learning center. The newest campus in the district is Annetta Elementary, which opened at the start of the 2021-2022 school year.