Ag-Power, Inc Hiring for Parts Customer Service Representative Job at Higginsville, MO Full Time

Purpose

Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.

Responsibilities

• Markets parts and sales such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions

• Performs follow-up calls at customer locations on complete goods and major parts and service

• Addresses customer concerns and resolves problems effectively and satisfactorily

• Profiles customer’s machines, vehicles and demographic information

• Deliver parts to Customers during Planting and Harvesting, along with upselling future parts

• Participates in product presentations at customer clinics, pre-Expo Meetings, John Deere Days and meetings held outside the dealership

• Assists the Sales department with after sales calls to ensure equipment operates to the customer’s satisfaction

• Provides limited technical support where applicable

Experience, Education, Skills and Knowledge

• 2+ years experience in an agricultural or turf related role with involvement in activities such as sales, service, training or other related work

• Experience creating positive relationships with the community, customers and dealership personal

• Experience using standard desktop load applications such as Microsoft Office and internet applications

o Ability to use standard desktop load applications such as Microsoft Office and internet functions

o Ability to write and speak effectively to individuals and groups

o Familiar with John Deere and competitive products

o Ability to work extended hours and weekends

o Valid Driver’s License

o Excellent customer service skills

o High School Diploma or equivalent experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions

o lifting at least 50 lbs. occasionally

o Work on and safely operate heavy agriculture equipment

o Climb over or into heavy equipment occasionally

o Exposure to outside temperatures on a regular basis

o Regularly required to stand, use hands to handle or feel; and reach with hands and arms

o Frequently required to walk, climb or balance

o Frequently required to sit; stoop, kneel, crouch or crawl

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Hybrid remote

Work Location: One location