African American Planning Commission Inc Hiring for IT Specialist Job at Brooklyn, NY Full Time

Job Responsibilities:

• Provide day to day support for end users/computing users using Spiceworks ticketing system.

• Provide voice and Telco support for the corporate office and remote sites, audio/visual systems, unified communications like Teams, and Zoom.

• Document process/procedure for end user computing, support, and maintenance

• Support for end user workstations, laptops, copiers, printers.

• Maintain systems documentation, and inventory of end user computing devices, printers, monitors, TVs, desktops, spare parts like keyboards and mice.

• Configure, troubleshoot, refresh and monthly patching of Windows 10, 11.

• Assist with monitoring computer networks and systems including software, VPNs, routers and Fortinet firewalls. to maintain optimal performance. Analyze system issues and provide resolutions.

• Monitor and maintain Endpoint Protection and Intrusion Detection software to ensure data and communications integrity and security.

• Occasional day travel to remote sites required for support, and special projects

• VMware administration and troubleshooting

• Escalate complex support request to relevant IT Director for resolutions

• Educating coworkers about network security and best practices for computer usage.

• Conduct IT related trainings to new hires, and users as needed

Minimal Requirements:

• Degree in computer science or a related field is preferable.

• Strong knowledge of software – Windows 10 and 11, drivers, SharePoint, monthly security updates, and Office 365 Suite, of Applications

• Must be able to move and lift up to 25 lbs. of equipment such as switches, routers, UPS, laptops, firewalls, etc.

• Knowledge of Microsoft Server 2016 and 2019 networking, telephony, Azure AD and Office 365

• Active Directory and Group Policy.

• Excellent problem-solving skills.

• Office 365 administration, AZURE AD,

• SharePoint, PowerShell and Azure is a plus.

• Applicants will be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites.

• Perform other related duties as may be requested.

Job Type:

Full Time

Equal Employment Opportunity

AAPCI is an equal employment opportunity employer and understands that embracing our differences makes us a stronger, better agency. We appreciate the importance of having a workforce that reflects the various communities in which we work, and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

AAPCI is subject to, and in compliance with, the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors. AAPCI will consider requests for reasonable accommodations consistent with applicable law and the New York City Order of the Commissioner of Health and Mental Hygiene to Require COVID-19 Vaccination for City Employees and Certain City Contractors.